Campeonbet Casino - Player’s withdrawal constantly delayed over repeated verification requests.

So I deposited 250 BRL and got another 250 BRL to play. I was only playing at the sports section, no casino. Ok so far. The rollover was 2500 BRL. For starters, they were unfair, because all the bets I placed, even those with real money, the winnings would go to the bonus fund. The maximum bonus you could transfer to money was 2500BRL (deposit x10).

Ok, so after I completing the rollover, I am with 945BRL on my account. I did the KYC, sendind my passport and my proof of adress. Two days after, I received an email, saying my KYC was completed.

So, I request the withdraw. 3 days later, they send me an email, that they need a selfie of me holding my document. I sen them. 3 more days, nad I receive confirmation.

I request the the withdraw again. Three more days, they cancel my request and say they need a proof that the phone number is really mine. I explain that the fist proof of adress, was already my phone bill. They say it is okay.

One more time, I request a withdraw. 3 days later, they want me to send another proof of id. I already sent the passport and the selfie holding it. What document could be possibly more safe than a passport?

So, I just sent my drivers license a couple hours ago. But, of course, this looks to me like a scam.

That is it, I wish I had read the reviews on this site before I started to use it.

Hello xuxanaldobet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Campeonbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Also I would like to warn you that if the verification delay is in any way related to sports betting, the complaint will be closed as we deal only with casino related issues.

Looking forward to your answer.

Regards,

Nick

Dear xuxanaldobet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The verification process is taking more than 20 days. Actually, now I am waiting for my new id arrive, because the other one was expired. In the next few days I will try to send it to campeon bet again.

The passport was approved, the proof of adress, the phone bill to prove I own the number also. But they are still asking for more documents. Will try the id. Lets see how it goes.

Hello xuxanaldobet,

If you did provide an expired ID than it's no wonder the verification is delayed. Please let us know as soon as you forward the new ID to the casino.

Dear xuxanaldobet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint

Dear xuxanaldobet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.