The player from Germany is not able to request a withdrawal. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Cadoola Casino - Player's not able to withdraw her winnings.
Amount: €155
Cadoola Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Dear Maria111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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11 months ago
Translation
Hello Kristina, yes, I have often requested a payout. 
But I almost always have trouble getting a payout. Something is always needed from me. I have had to submit documents so many times to get the casino to wire me the money. That has worked for a long time. But now I am not even able to request a withdrawal. 
The casino also informed me about 2 months ago that I would no longer receive any bonuses.
Automatic translation:
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11 months ago
Translation
I received the payout but probably only because I threatened to file a complaint with Casino guru.
Thank you for your efforts:
Automatic translation:
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11 months ago
Dear Maria111,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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