The player from Greece had deposited 20 euros, which had been deducted from his bank account but did not appear in his casino account. The casino had suggested the issue might have been with the payment provider or bank. We had advised the player to contact his payment provider and refrain from making further deposits until the issue was resolved. We also extended the timeline for resolution by an additional 21 days. However, due to lack of further communication from the player, we were unable to proceed with the investigation and had to reject the complaint.
Cadoola Casino - Player's deposit is not credited to casino account.
Amount: €20
Cadoola Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
I have deposited 20 euros in this casino and the money didnt show in my account. Although i have lost them from my bank account. I have spoken several times with live chat and everyone said something different. The last guy told me that:
"As per checking your account I can see that your transaction was declined by your payment provider.
Hence I would request you to please check with your payment provider or bank and they might be able to help you with your transaction."
So i paid them 20 euros and the fault is on bank.!!! SCAMMERS
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9 months ago
Dear kokotas21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
I completely empathize with your frustration, kokotas21. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.
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8 months ago
Dear kokotas21,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
