The player from Germany has requested two withdrawals. Unfortunately, payments seem to be delayed. Player’s complaint has been resolved successfully.
Buran Casino - Player’s withdrawals have been delayed.
Amount: €1,100
Buran Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I get €600 and €500 from the casino, the payout is always announced or delayed, allegedly wrong Iban
This Casibno always artificially delays payouts on the Internet is also warned about it.
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2 years ago
Dear torri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago were your withdrawals requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing from your previous complaints (1st and 2nd) that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Payment since April 29th. open €600 since the end of April repeatedly canceled because Iban wrong but I enter the correct Iban according to the printout
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2 years ago
I fully understand your frustration, torri. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by the end of next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.
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2 years ago
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I will get back to you at the end of the week 13.05. I hope a payment will not be canceled again
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2 years ago
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there is nothing further answers from Buran if one comes from the computer at all it's about 1100€ so not little the live chat on the website doesn't work either (cannot be opened determined by Buran blocked. the casino is just gambling away its last plus points. I understand Not why Buran is rated so well by you in other reviews or when you call it up on Google, we warned of fraud. Unfortunately, I saw it too late, Buran's payment policy is written again and again, it takes a very long time or not at all!!!!! Rating Reconsider and a warning to all other hands away then dear Vulkan Vegas!!!!!!!!!!!!
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2 years ago
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Hello Yesterday, after a lot of back and forth, the first payout came almost 14 days later.
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2 years ago
Perfect. Thank you very much for the update. Please keep me informed about the second withdrawal. Hopefully, it won't take much longer.
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2 years ago
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The payouts are announced for 17-18.05 I hope it goes well.
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2 years ago
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unfortunately no payment today as promised by email always the same if you want to pay out winnings buran needs about 14 days in the terms and conditions but 5 days max !!!!!!!!!!!!!!!!!!!! the payouts will be always artificially delayed.
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2 years ago
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Now the culmination of the impertinence on 05/18/2022 send (Buran) email that is paid on 17 +18 always only delays 
please contact the casino The payout is originally from April Payout time is 5 days !!!!!!!!!!!! also inform license authority and warn players differently (fraud)
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2 years ago
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Hello Today 19-05.2022 all outstanding payments have been credited to my account. So case solved THANK YOU
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, torri, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
