Bright Lights Casino - Player's asking for a refund.

The issue that I have experienced was: Originally played at brightlightscasino.com in UK operated by Progress Play limited, which is ok, then I moved abroad to Latvia and kept playing at their casino without any knowledge that it is restricted. Their T&C do not provide list of restricted countries leaving consumer clueless if they change jurisdiction with existing casino account.

Turns out they were NOT allowed to offer services legally and were obliged to close my account instantly yet they were more than happy to receive my deposits.

Their website didn't block me making me think my account operates as normal and their system didn't pick up on my IP address which apparently comes from restricted jurisdiction.

When I asked my details to be updated they closed my account and blocked me.

They violated their own T&C.

It occurred on: 03/02/2023

This meant that I was left at financial loss

Please refund my deposits to Revolut bank account :

Account nr: 76164837

Sort code : 04-00-75

Dear alisedumina,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.

Could you please advise if that is the case here? Did the casino confiscate any of your legitimate winnings? How much money did you have in your account when the casino blocked you?

Thank you in advance for your reply.

Best regards,

Kristina

Dear alisedumina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.