Brango Casino - The player struggles to withdraw his money.

I am a long time verified customer of brango casino, i have deposited millions of times and have withdrawn many times...

I have used this same email address for my previous withdrawals ... After requesting a payout for $264, I got the usual payout confirmation email of which I am required to respond to.....however, apparently Outlook now has a feature which, when replying to Automated Messages from casino brangos Automated email, it Doesn't allow me to send an outbound message....

 However as long as it's not automated I can respond, email, and they received my emails, and they admit they received it... and i have attached them with screenshots, In fact when I email them directly they respond directly and they receive my emails...

So I have requested my withdrawal many times and they are trying to deny me saying that because I am not responding to their automated email I cannot request the payout... Basically trying to avoid paying for something so stupid, they know It's stupid and they can communicate with me through my email but they're trying to make an excuse??

So let me clarify: they are receiving messages if I email them directly and they can respond to them and we can communicate via email that way, they can email me directly and i respond with no problem...However because I cannot respond to their AUTOMATED Payout email, They are trying to use that as an excuse not to pay me... I've spent hours trying to look at outlook Spam filters but it is not in my control it is a well known issue....

I have been with them for years and I cannot stand for a fake excuse to try to avoid a $264 dollar payout as they know I've spent thousands there....

 Please communicate this to them as they are being stubborn and Ridiculous trying to pay out a customer

Hello MehdiG,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that they do not approve the withdrawal before you respond to them by e-mail? Did you try to withdraw your balance with a different payment method or it would lead to the same issue? Since when are you trying to process the withdrawal? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Here is the issue, They have approved my withdrawal, I have withdrawn and deposited for years many times, using my same email account...The excuse they are making is that I am unable to respond to their AUTOMATED message, Which is what they required in order to process the withdrawal.... My email provider outlook flags their email as Spam so when I respond to it it does not Allow me to reply to their AUTOMATED email... however, I am able to email them and they respond To me and I have communicated with them via regular email that is not automated with the same email address..... So basically as long as they send me an email that's not automated I can respond to them outlook does not let me respond to their automated email...

In fact I have been corresponding with my email for The last day, They are receiving and responding so they're making an excuse Saying that I must respond to the AUTOMATED email only, How is that possible if outlook does not let me?

I can send you screenshots that Show I am emailing them directly and they are responding to me, so CLEARLY they are making excuses.

I wish I can show you attachments but, before This incident, Outlook did not consider a reply to their email a Spam risk so in the past yes I have responded to that same Automated email without issue... now it's telling me that it cannot respond to their automated email....

The problem is that I'm communicating with them with my same email back-and-forth... so what they're doing is trying to make an excuse saying I can only respond to their AUTOMATED email how does that make sense? that's an excuse.

Hi,

After one last attempt, They apparently got their act together, and stop playing their game and paid my request out... Thank you for your assistance I don't know if it was because you were involved.... But I finally did receive my payout...

Thank you MehdiG for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick