Brango Casino - Player’s deposit has never been credited to his casino account.

I made a crypto deposit on April 3 at 1208pm of 100. My account was never credited but funds were withdrawn. I contacted blockchain who gave me all the pertinent info I should need. I then contacted Brango they advised they didn't receive. I reached back out to blockchain who advised they withdrew the 100 from there wallet yesterday. They are thieves and keep telling me I didn't send any money. Bunch of liars. They will not contact block chain to verify and of course BC will not get involved.

Dear Austin26181,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

I have verified with the provider they took the funds, yes. They withdrew the funds from there wallet on 04apr. I have all the pertinent info from blockchain. The sending and receiving wallet addresses and the hash. Nobody can see my wallet adress. I have a unique address. Yes I have deposited with brango multiple times. Why you give them a perfect rep is beyond me. They are horrible.

Could you please forward all supporting evidence and relevant communication to petronela.k@casino.guru? Please understand that we can't base our rating on one player's negative experience. Brango Casino doesn't have any unresolved complaints with us and I believe that this issue will be resolved very soon too.

Thank you very much, Austin26181, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I have had nothing but issues with Brango and Extreme Casino is even worse. I definitely would like to see it resolved. I am 1000% sure I sent to the right address. I copied and pasted so no room for error. Thanks

Hello Austin26181,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite Brango Casino to join the conversation and participate in the resolution of this complaint.

Dear Brango Casino,

Could you please confirm that the abovementioned blockchain address is indeed yours?

Thank you.

Best wishes,

Tomas

I told you Brango doesn't reply to emails. I have exhausted my options with blockchain. Its been 3 days and no reply from CB. Joke.

Thank you, Brango Casino, for providing the information.

Dear Austin26181,

Can you please provide us with a screenshot or a statement for the transaction? If you really sent the funds to a different address, I'm afraid there is nothing more that can be done on our side.

You can share the data here or send it to my email address: tomas.k@casino.guru

Kind regards,

Tomas

Dear Austin26181,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas