Brango Casino - Player hasn't received a bonus.

Its 50 spins with Brango for a APRIL 5 2022 BLOG PROMOTION THAT ENDED APRIL 18TH 2022... I ASKED CASINO WHY I NEVER RECEIVED PARTICIPATING SPINS THAT PROCESSED APRIL 18TH 2022.... THEY INFORMED ME AT FIRST I SHOULD HAVE RESPONDED TO PROMO BEFORE EXPIRATION... I RESPONDED YOU GUYS NEVER EMAILED ME AND WHY ARENT MY PROMOTIONS EVER EMAILED TO ME.... THEY THEN RESPONDED WITH THE BLOG DOESENT BELONG TO WEBSITE BRANGO HERE ARE MESSAGES

COMPLETLY DENYING BLOG SO THEY CAN COVER UP NOT SENDING ME SPINS

ME VERIFIING EVERYTHING IS UNDER YOUR WEBSITE

THEM STILL DENYING THERE PROMO

ME LAUGHING AT THE FACT THAT THE CASINO THINKS I CANT READ

BRANGO STICKING WITH STORY SO THEY WONT HAVE TI GIVE ME SPINS THEY NEVER SENT

WRONG FOR NOT GIVING ME PROMO I PARTICIPATED IN AND I WILL MAKW SURE THE TGE PUBLIC SEES HOW THEY TREAT THEIR PLAYERS AND IM GONNA REPORT BRANGO TO GURU FOR NOT EMAILING ME MY SPINS ON THE 18TH OF APRIL AND FOR LYING SO THEY WONT HAVE TO HERE FROM ME AGA

Dear sandersrobert1954,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify where exactly you found this offer? Please, post here the link, if possible.

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I dont know how to add links but i can show step by step to get to blog from brango site

1. Click on cashier top right corner

2. Scroll down under category (BRANGO CASINO) click on BLOG

3. Scroll down to (NUMBER LISTING) click 2

4. Final step scroll to promo APRIL 5 2022 (50 FREE SPINS IF YOU GUESS THE KILLER)

THEY CLAIM I SHOULD HAVE REQUESTED BEFORE EXPIRATION

I INFORMED THEM I NEVER RECEIVED EMAIL

AND I SHOULD BE COMPENSATED FOR MY PARTIPATION

THEN THEY CHANGE IT TO THEY DONT KNOW ABOUT BLOG

I SEND THEM SCREENSHOTS

THEN THEY EXPLAIN THEY ARE NOT AFFILIATED WITH THE PROMOTION AND I HAVE TO CONTACT THE SITE IN SCREENSHOTS

THEN I REACH OUT TO GURU

Thank you for your reply, sandersrobert1954. Just to make sure I understand correctly - you participated in this bonus and you guessed who the killer was, but you have not received the reward of 50 free spins?

Right... The casino went from i should have requested spins...to its expired... To the promotion has nothing to do with there casino... To im not eligible once i conntacted you guys.... So they lied multiple times on why i never received my spins just so they wont have to issue them to

I am really sorry, however, casinos are not able to give players expired bonuses. We would really like to help, but I am afraid that at this point there is not much more we could do here.

Please, let me know if there is anything else we could help you with, otherwise, we will be forced to close this complaint. Thank you for your understanding.

The casino was suppose to email me to be processed....i was never emailed like the promotion say and the casino wait for email... And i informed them of this and they claimed... A bunch of different reasons so they wont be at fault:

1. I need to deposit to recieve promotion

2 I should have emailed

3. The promotion has nothing to do with them and i need to contact the company that has the bonus

4.Then they just ended it with we didnt select me for bonus after stating all of thia above..

5. I even asked for the 1st reason they gave so after i deposit again i will still be able to recieve bonus i was tole yes and mind you this is after the expiration date....

So i asked why i wasnt selected and they ended chat.

The first excuse the bonus says nothing about deposit in bonus terms...

So i was told after expiration date because i kept following up to make a deposit and the bonus will still be accessible to me so i made deposit

And everything else was said about the promotion not even belonging to BRANGO

SO WHAT IM SAYING IS THEY LIED ABOUT TERMS and policy and what needs to be done in order to receive promotion

On top of it they DENIED the promotion was given by them...

I believe they did this due to them forgetting to email me so they came up with lie after lie sent the screenshots of them consistently making up things due to them forgetting to EMAIL ME ABOUT PROMOTION...

sandersrobert1954, I am sorry, but if you fulfilled all the conditions to be eligible for this offer and you noticed that free spins haven't been credited to you, you should immediately contact the support and not wait until the bonus is expired. I understand that this would have not happened if the free spins were credited automatically, but at this point, we are not able to help.

As I explained previously, the casino cannot give you an expired bonus. I can only recommend that you contact the casino before the bonus is expired in the future.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.