BonusBlitz Casino - Player's withdrawal is delayed due to bonus syndicate claim.

I played the welcome bonus at the Casino and ended up winning 1000 Euro. I completed the verification and was going to get the withdrawl. I think got a email saying that I am part of some bonus syndicate that is trying to take the Casino for money. I am not part of any Bonus Abuse Team and I won fair and squire. I would like to get my Money back and given to me. I am very unhappy about this.

Dear sparkles7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BonusBlitz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please forward the email you received from the casino containing the allegations against you? Send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I have forwarded you the email from the Casino.

I was a player only for less than 7 days. I just signed up for the Welcome Bonus.

1. I was playing "PayDirt" Slot Games (these are games allowed with the "NO RULES" Bonus
2. My Account was blocked after I won fair and square and then they sent me an email accusing me of Bonus Abuse and/or working with someone else to "scam" the Casino for bonuses. Which is unheard of.
3. 
   

Thank you very much, sparkles7, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, sparkles7,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BonusBlitz Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated? Has his last deposit been already refunded?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).