The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player's brother had initially filed the complaint on his behalf, stating that the casino had accused the player of having a duplicate account due to a shared mobile number. Despite having provided proof of identity and ownership of the mobile number, the casino had yet to process the withdrawal. However, we were unable to proceed with the complaint because it was filed by a third party. The complaint was subsequently rejected, with the advice given for the player himself to file the complaint once he was able.
Bons Casino - Withdrawal of player's winnings has been delayed.
Amount: 9,500 INR
Bons Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Bons Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
This Happened On 18th December
I Have Deposited 9500 I Have Taken Bonus 200% On This Website And I Have Completed Wager Of 580000 After Completing Wager In My Account I Have 300000 Am Trying Withdraw My Amount They Are Fooling Me Since 3Days I Have Given All The Proofs And Each N Everything After That Also They Are Delaying To Pay Me My Amount It's A Harrassment I Have Mail Them 3Days Ago Not Even Single Response From Them It's Literally A Third Class Website I Have Seen Ever
Today Is 21st December
I Have Submitted Each N Every Proof Of Mine Like My Adhar My Pan After They Said Send Them A Selfie With Your ID I Have Send That Aswell Then They Said You Will Receive Your Withdrawal In Few Hour After 24 Hrs They Said We Need To Verify Your Number By Calling You
Then They Called My They Took All The Information What Game I Have Played How Much I Won In Each Game Everything Now It's Been 24hrs Verification Has Been Done Then Also They Haven't Release My Funds They Harassing There Players For There Withdrawal It's A Very Third Class Website I Have Seen In My Entire Life
Public
Public
11 months ago
Dear Abahere220,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
10 months ago
My Brother Have Earned 300000 Over Here While Making Withdrawal They People Said The Mobile Number You Have Used Is Associated With Other Casino Account Then He Submitted Each N Every Proof That He Haven't Used His Number In Any Other Account
Mobile Number Can Be Used Anyone It's Not Necessary He Has Made A Duplicate Account He Asked Them Aswell If That Account Verified With The Mobile Number But There Is No Response From Them
He Has Verified The Mobile With The OTP He Submitted Adhar And Pan And The Mobile Number Proof That Number Belongs To Him After All That They Have Not Given Him The Withdrawal Of 300000
He Attempted Suicide Bcuz Of These Fake People How Took His Money I Need This Website Should Be Shutdown
If Anything Happens To Him Bons.com Is Responsible For Everything
Public
Public
10 months ago
Thank you for your reply, Abahere220. Do I understand correctly that you submitted this complaint instead of your brother?
