Coincasino.com - Player's winnings not credited and account blocked

I made my last bet on roulette and went all in, then all of a sudden it said i had invalid funds canaled my bet and landed on my number.

I have video evidence added i shorted it to show what im talking about but have full 20min if needed.

i went to log in to see my user name and now my account has been closed. please help

i cant upload video as its to big what do i do ?

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Dear aussietrump, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

Hi Attila thank you for the fast response.

I played one round after that bet once i realised what had happened i immediately stopped playing and went into live chat.

They are saying i did not have enough funds to place the bet but the video clearly shows i placed bets. My balance at the time was $505 the bet placed was only total $503.5 , also no casino lets you place a bet if you dont have a balance so im very confused how they are justifying cancelling my bet after it had already been placed.

all evidence has been sent to email provided , thank you

Dear aussietrump,

Thank you for your email.

Upon reviewing the available evidence, it appears that you were notified that the bet size exceeded your balance prior to the roulette settling on the winning number.

If the casino refuses the bet for any reason, the return of your bet is an acceptable outcome from our point of view.

Sadly, there is little more we can accomplish with the available information.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.