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HomeComplaintsCoincasino.com - Player's winnings not credited and account blocked

Coincasino.com - Player's winnings not credited and account blocked

Opened
Current status

Waiting for player to reply

6d 20h 39m 25s

Coincasino.com
Safety Index:Below average

Case summary

The player from Australia faces an issue where his account is closed following an incident with invalid funds during a roulette bet. He has video evidence of the event but is unable to upload it due to its size.

Public
Public
8 hours ago

I made my last bet on roulette and went all in, then all of a sudden it said i had invalid funds canaled my bet and landed on my number.


I have video evidence added i shorted it to show what im talking about but have full 20min if needed.


i went to log in to see my user name and now my account has been closed. please help


i cant upload video as its to big what do i do ?

Public
Public
3 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
3 hours ago

Dear aussietrump, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila


aussietrump has 6d 20h 39m 25s to reply

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