HomeComplaintsBob Casino - Player’s deposit has never been credited to his account.

Bob Casino - Player’s deposit has never been credited to his account.

Amount: €30

Bob Casino
Safety Index:Above average
Submitted: 01 May 2020 | Case closed : 18 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has deposited money in to his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

my money was simply canceled

Automatic translation:
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Public
4 years ago

Dear Johann,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Have you deposited money in to your account but it was never credited? Do I understand it correctly? Could you please forward me a receipt? I will be waiting for your reply patiently.

Best regards,

Petronela


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Public
4 years ago

Dear Johann,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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