The player from Germany has deposited money in to his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Johann,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Have you deposited money in to your account but it was never credited? Do I understand it correctly? Could you please forward me a receipt? I will be waiting for your reply patiently.
Best regards,
Petronela