The player from Switzerland has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Tobias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela