BlueChip Casino - Player's winnings have been confiscated on BlueChip Casino.

Dear Sir I hope I can help you here. I have been playing games on Bluechip casino for 5 months and I have not had any problems but on 17th December I took part in the deposit bonus of Bluechip and I deposited 8000inr and got a bonus of 8000inr. I played the game with real money and lost 2000 inr and requested a withdrawal of 6000 inr. Then I played the game with bonus on 18th December which luckily got 6000 inr released then I canceled my real money withdrawal request and made total withdrawal request of 12010 inr. Then I checked the withdrawal on 21st December and it showed my withdrawal confiscated. Then I talked to the customer care and they told me that you have misused the bonus and your withdrawal has been confiscated. And you have broken our rules. And I said that if I have broken any rule then give me some legal proof but they said that we cannot give you proof. Dear Sir, I have been playing similar games for 5 months and have been playing games with similar bonuses, I have not broken any rules, please get my money back, thank you.

Dear lpsoni899,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes my kyc verification already completed & my family members not created account & I don't know whether someone unknown has created an account on my IP address or not

Thank you, lpsoni899, for your reply. We've noticed two additional complaints regarding the same issue, presented in a manner similar to yours. In total, we now have three complaints that share a striking resemblance. I'm curious if you can shed light on any connection between you and the other two players. From my perspective, it appears as though all three complaints may have been written by the same person.

https://casino.guru/bluechip-casino-multiple-accounts-issue-and-account

https://casino.guru/bluechip-casino-account-permanently-blocked-by-casino

https://casino.guru/bluechip-casino-player-s-winnings-have-been-confiscated

Thank you.

https://casino.guru/bluechip-casino-player-s-winnings-have-been-confiscated

Dear Sir,

Mine is only this complaint that I have done I don't know about those both complaints who have done or not I just want that my complaint should be listened or I hope positive steps will be taken.

Thank You

Thank you very much, lpsoni899, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you lpsoni899 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to ask if you could provide evidence of multiple accounts to my email. (peter.c@casino.guru)

Thank you!

Dear lpsoni899,

Thank you for reaching out to us and expressing your concerns. After conducting a thorough review of your gaming activity, we regret to inform you that we have identified violations of our casino rules (as outlined in sections 10.1, 10.2 of our Terms and Conditions, as well as Bonus Terms and Conditions, specifically about wagering requirements).

General Terms & Conditions:

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

participating in any type of collusion with other players;

development and use of strategies aimed at unfaithful bonus abuse;

fraudulent actions against other online casinos or payment providers;

provision of counterfeit documents;

use of stolen cards;

creating more than one account in order to get advantage from the Company’s promotions;

provision of incorrect registration data;

provision of counterfeit documents.

10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.

Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.

Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,

Using strategies that take advantage of any software bug or failure.

The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse. 

Casino Bonus Terms & Conditions:

While wagering an active bonus on Instant Games, the player should cash out (whether manually or using the Auto-Cashout feature) at multiplier x1.5 or higher. Otherwise, it shall be considered fraudulent behavior. In such a case, BlueChip reserves the right to void (confiscate) any or all the player's bonus amounts.

In your case, your funds have been confiscated based on these identified violations.

Dear Peter, we have already provided all the necessary documents to you via email. Please let us know if you require any additional documentation or if there are further inquiries on your part.

We appreciate your understanding in this matter.

Best regards,

BlueChip Customer Care Manager

Thank you for the clarification BlueChip Casino representative, I have dispatched an email requesting additional information.

Dear lpsoni899, I ask for your patience during this time.

Thank you!

Dear Peter,

We have provided you with the necessary information via email.

Please let us know if any other information is needed.

Kind regards,

BlueChip Customer Care Manager

Thank you for providing the evidence BlueChip Casino representative.

lpsoni899, we were shown evidence of multiple accounts by the casino which leads us to believe the steps the casino has taken are justified. Please refrain from opening multiple accounts on our site as well in the future. Your complaint will now be rejected, thank you for your understanding.