HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,265Opened788Unresolved5,628Resolved13,365Rejected22,484
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

BlackDiamondCasino - Player’s bonus winnings have been cancelled.

Closed Submitted: 06 May 2020
Disputed amount: €500
Safety Index 3.5 Low
Our verdict Player stopped responding

BetSteve Casino - Player’s deposit has been deducted twice from the bank account.

Closed Submitted: 06 May 2020
Disputed amount: £600
Safety Index 6.4 Below average
Our verdict Player stopped responding

Ares Casino - Player’s winnings have not been paid.

Closed Submitted: 06 May 2020
Disputed amount: €18
Safety Index 2.9 Very low
Our verdict Player stopped responding

Play Club Casino - Player has not been rewarded with Deposit bonus.

Closed Submitted: 06 May 2020
Disputed amount: €50
Safety Index 6.8 Above average
Our verdict Case closed

Joka Room Casino - Player’s deposit has disappeared after game malfunctioning.

Resolved Submitted: 06 May 2020
Disputed amount: A$200
Safety Index 2.3 Very low
Our verdict Player stopped responding

Blackjack Ballroom Casino - Player has experienced technical problem while playing blackjack.

Closed Submitted: 05 May 2020
Disputed amount: ??
Safety Index 9.5 Very high
Our verdict Player stopped responding

House Of Pokies Casino - Player’s struggling to complete KYC verification.

Closed Submitted: 05 May 2020
Disputed amount: A$520
Safety Index 2.9 Very low
Our verdict Other

BronzeCasino - Player’s bonus winnings have been capped.

Closed Submitted: 05 May 2020
Disputed amount: €1,015
Safety Index 3.6 Low
Our verdict Player stopped responding

Bonza Spins Casino - Player is indicating casino’s mistake.

Closed Submitted: 05 May 2020
Disputed amount: A$100,050,000
Safety Index 2.8 Very low
Our verdict Player stopped responding

Kenokz Casino - Player’s deposit has never been credited to his account.

Closed Submitted: 04 May 2020
Disputed amount: $250
Safety Index 6.4 Below average
Show more complaints (+10)
Showing 41,481 - 41,490 of 42,265 complaints
1...4,148 4,149 4,150...4,227
Go to pageof 4,227 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.