Nords Casino - Player's winnings have been confiscated.

Nordscasino only refunded my deposits; they did not pay out the winnings generated from those deposits, confiscating the entire amount based on the terms and conditions below.

We would like to inform you that your withdrawal has been canceled by the payments department and the amount of €1017.82

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• Do you currently have access to your casino account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I will sent a documents

Thank you for your reply, pampa123. I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my initial message and provide the requested information? These details are essential for us to proceed with the case. Thank you in advance for your assistance.

I play slots and betting sports.I played using both bonus funds and real money. They took away the winnings from the real money as well.

Yes, I can log in.

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

pampa123, I have reviewed the email you sent to me. I’m sorry to say I don’t have good news. The casino informed you that your winnings were confiscated after breaching sports betting bonus rules. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.