BlueChip Casino - Player’s account has been blocked and winnings confiscated.

The Casino is completely rigged .

for 5 months I was loosing on this casino and they were very much happy .

since the past 1 month , I played again and I won big ,

firstly , they have their own delayed and restricted withdrawal

and Lastly , just because I played and won again and big . They blocked my account and confiscated my winning by just stating a term and condition which again does not allow them to close my account and said they the security team detected fraudelent activity .

i have been playing only on one ips address and they have no reason to share but just because they are medium sized casino , they are not able to pay out and loot the player money,

Hi ,

I only play blackjack at the casino . I don’t play any other games . I don’t go for any bonuses .

my deposit till date are 21, 30,400 INR in bluechip casino.

I had a word with their team yesterday on support chat . Firstly they wrote an email to me saying that as per rule 8.6 of blue chip casino , your account has been blocked and winnings has been confiscated .

I asked them to give the real reason as I am not aware of what has happened . They did not share the real reason as to why it happened

Moreover , when I shared their terms and conditions with them and told them that as per 8.6 , neither my account can be blocked nor my winnings can be confiscated .

After few hours , they came up with a new excuse saying since 8.6 was not followed , have exercised 9.6 and closed your account without any prior intimation .

this is where I asked them again what is the reason behind and they said that the ex act reason cannot be shared .

what it clearly states is that they have exercised their terms just because the player won and they did not want to do the payout .

Dear Akib,

Thank you very much for submitting this complaint. I am sorry to hear about your problem. I have checked the Terms and Conditions of BlueChip Casino, and this is what I found under rules 8.6 and 9.6, respectively:

8.6. You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion, illegal activity or breach of these Terms. The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation.

9.6 The Company reserves the right to suspend your access to the Website's services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.

Could you please confirm that you only played live blackjack in this casino?

Have you passed the full KYC verification?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino and played the same game as you?

Have you used any VPN or IP-masking software to access the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

* yes i have only play blackjack,

* Yes my account is already verified,

* Only I'm using bluechip casino in my household,

* Never use vpn

* Dear Veronica mam I'm never done anything wrong,

I'm just win big amount so they blocked my account,

This is totally unfair if anyone win big amount they can not blocked account.

Before we proceed with the investigation, please forward me all the communication between you and the casino customer support as well as any other evidence that could be relevant to the investigation at veronika.l@casino.guru. Thank you.

Dear mam,

I have screenshot,

They send me that my account is blocked,

Please kindly invite the Casino representative so they can help me.

Have you made any successful withdrawals from this casino before?

Could you kindly specify which of your identity documents have been verified during KYC?

Hello I'm made many successful withdrawal,

Yes my account is already verified,

I'm won big amount so bluechip casino blocked my account.

Thank you very much, Akib, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Akib,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BlueChip Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Dear Akib,

Thank you for clarifying the details.

Please provide an email address which is registered with your account in our casino. The email mentioned in the complaint is not associated with any player in our casino.

Best regards,

BlueChip Customer Care Manager.

Dear BlueChip Casino team,

Can you check the complainant's account using the details provided and answer the questions in my previous post?

Dear Akib,

Thank you for clarifying the details.

Dear Casino Guru team,

Unfortunately, the player has been banned, and his assets have been confiscated under Rule 8.6.

8.6. You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion, illegal activity or breach of these Terms. The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation.

We will provide you with more detailed information via email.

Best regards,

BlueChip Customer Care Manager.

Hello Bluechip Casino,

Please stop this Froud.

When I'm lost 30 lakhs rupees you have not issue.

But when I won 60 lakh rupees bluechip blocked my account with name of rules 8.6

Thank you both for your replies.

Dear Akib,

You mentioned that you won 60 lakh rupees and BlueChip Casino blocked your account. Where did the disputed amount of 2,130,400 INR come from? What should it represent, please?

Dear BlueChip Casino team,

As mentioned above, feel free to send the necessary supporting details to my email address (branislav.b@casino.guru).

Looking forward to hearing from you.

Hello Bluechip Casino,

Why you doing openly froud,

I didn't broke any rules of bluechip casino,

I have only 1 account in bluechip, my account is fully verified already,

Dear Bluechip Casino i just win good amount so you guys blocked my account with name of 8.6 rules,

I can confirm i don't violate any rules,

I'm a good player of bluechip casino,

I'm deposit many time and make successful withdrawal many times,

Please give my money to my crypto wallet

Hi Casinoguru and Bluechip Casino,

I only play blackjack at the casino . I don’t play any other games . I never don’t go for any bonuses .

the winnings including my deposit till date are 81, 30,400 INR

I had a word with their team on support chat . Firstly they wrote an email to me saying that as per rule 8.6 of blue chip casino , your account has been blocked and winnings has been confiscated .

I asked them to give the real reason as I am not aware of what has happened . They did not share the real reason as to why it happened

Moreover , when I shared their terms and conditions with them and told them that as per 8.6 , neither my account can be blocked nor my winnings can be confiscated .

This is where I asked them again what is the reason behind and they said that the exact reason cannot be shared .

what it clearly states is that they have exercised their terms just because the player won and they did not want to do the payout .

See this is the 8.6 rules of bluechip casino,



Based on the communication with the casino representative outside the thread, I am extending the timer for the casino, waiting for the requested.

Dear Branislav,

Thank you for waiting.

We have sent all the documents to your email.

Dear Akib,

Thank you for waiting.

We kindly ask you to wait for the decision from the representatives of Guru Casino.

Best regards,

BlueChip Customer Care Manager.

Hello dear Branislav,

Dear Bluechip Casino,

Please return my money to my crypto wallet address.

Dear BlueChip Casino team,

Thank you for your email and the details provided. However, some important details are missing from the data and/or some of the data were not converted correctly (or at least I am not able to review them sufficiently - scattered data in a document).

Can you please look at my last email regarding the matter and provide me with the additionally requested?