BlueChip Casino - Player’s account has been blocked and winnings confiscated.

The Casino is completely rigged .

for 5 months I was loosing on this casino and they were very much happy .

since the past 1 month , I played again and I won big ,

firstly , they have their own delayed and restricted withdrawal

and Lastly , just because I played and won again and big . They blocked my account and confiscated my winning by just stating a term and condition which again does not allow them to close my account and said they the security team detected fraudelent activity .

i have been playing only on one ips address and they have no reason to share but just because they are medium sized casino , they are not able to pay out and loot the player money,

Hi ,

I only play blackjack at the casino . I don’t play any other games . I don’t go for any bonuses .

my deposit till date are 21, 30,400 INR in bluechip casino.

I had a word with their team yesterday on support chat . Firstly they wrote an email to me saying that as per rule 8.6 of blue chip casino , your account has been blocked and winnings has been confiscated .

I asked them to give the real reason as I am not aware of what has happened . They did not share the real reason as to why it happened

Moreover , when I shared their terms and conditions with them and told them that as per 8.6 , neither my account can be blocked nor my winnings can be confiscated .

After few hours , they came up with a new excuse saying since 8.6 was not followed , have exercised 9.6 and closed your account without any prior intimation .

this is where I asked them again what is the reason behind and they said that the ex act reason cannot be shared .

what it clearly states is that they have exercised their terms just because the player won and they did not want to do the payout .

Dear Akib,

Thank you very much for submitting this complaint. I am sorry to hear about your problem. I have checked the Terms and Conditions of BlueChip Casino, and this is what I found under rules 8.6 and 9.6, respectively:

8.6. You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion, illegal activity or breach of these Terms. The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation.

9.6 The Company reserves the right to suspend your access to the Website's services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.

Could you please confirm that you only played live blackjack in this casino?

Have you passed the full KYC verification?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino and played the same game as you?

Have you used any VPN or IP-masking software to access the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

* yes i have only play blackjack,

* Yes my account is already verified,

* Only I'm using bluechip casino in my household,

* Never use vpn

* Dear Veronica mam I'm never done anything wrong,

I'm just win big amount so they blocked my account,

This is totally unfair if anyone win big amount they can not blocked account.

Before we proceed with the investigation, please forward me all the communication between you and the casino customer support as well as any other evidence that could be relevant to the investigation at veronika.l@casino.guru. Thank you.

Dear mam,

I have screenshot,

They send me that my account is blocked,

Please kindly invite the Casino representative so they can help me.

Have you made any successful withdrawals from this casino before?

Could you kindly specify which of your identity documents have been verified during KYC?

Hello I'm made many successful withdrawal,

Yes my account is already verified,

I'm won big amount so bluechip casino blocked my account.

Thank you very much, Akib, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Akib,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BlueChip Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Dear Akib,

Thank you for clarifying the details.

Please provide an email address which is registered with your account in our casino. The email mentioned in the complaint is not associated with any player in our casino.

Best regards,

BlueChip Customer Care Manager.

Dear BlueChip Casino team,

Can you check the complainant's account using the details provided and answer the questions in my previous post?

Dear Akib,

Thank you for clarifying the details.

Dear Casino Guru team,

Unfortunately, the player has been banned, and his assets have been confiscated under Rule 8.6.

8.6. You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion, illegal activity or breach of these Terms. The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation.

We will provide you with more detailed information via email.

Best regards,

BlueChip Customer Care Manager.

Hello Bluechip Casino,

Please stop this Froud.

When I'm lost 30 lakhs rupees you have not issue.

But when I won 60 lakh rupees bluechip blocked my account with name of rules 8.6

Thank you both for your replies.

Dear Akib,

You mentioned that you won 60 lakh rupees and BlueChip Casino blocked your account. Where did the disputed amount of 2,130,400 INR come from? What should it represent, please?

Dear BlueChip Casino team,

As mentioned above, feel free to send the necessary supporting details to my email address (branislav.b@casino.guru).

Looking forward to hearing from you.

Hello Bluechip Casino,

Why you doing openly froud,

I didn't broke any rules of bluechip casino,

I have only 1 account in bluechip, my account is fully verified already,

Dear Bluechip Casino i just win good amount so you guys blocked my account with name of 8.6 rules,

I can confirm i don't violate any rules,

I'm a good player of bluechip casino,

I'm deposit many time and make successful withdrawal many times,

Please give my money to my crypto wallet

Hi Casinoguru and Bluechip Casino,

I only play blackjack at the casino . I don’t play any other games . I never don’t go for any bonuses .

the winnings including my deposit till date are 81, 30,400 INR

I had a word with their team on support chat . Firstly they wrote an email to me saying that as per rule 8.6 of blue chip casino , your account has been blocked and winnings has been confiscated .

I asked them to give the real reason as I am not aware of what has happened . They did not share the real reason as to why it happened

Moreover , when I shared their terms and conditions with them and told them that as per 8.6 , neither my account can be blocked nor my winnings can be confiscated .

This is where I asked them again what is the reason behind and they said that the exact reason cannot be shared .

what it clearly states is that they have exercised their terms just because the player won and they did not want to do the payout .

See this is the 8.6 rules of bluechip casino,



Based on the communication with the casino representative outside the thread, I am extending the timer for the casino, waiting for the requested.

Dear Branislav,

Thank you for waiting.

We have sent all the documents to your email.

Dear Akib,

Thank you for waiting.

We kindly ask you to wait for the decision from the representatives of Guru Casino.

Best regards,

BlueChip Customer Care Manager.

Hello dear Branislav,

Dear Bluechip Casino,

Please return my money to my crypto wallet address.

Dear BlueChip Casino team,

Thank you for your email and the details provided. However, some important details are missing from the data and/or some of the data were not converted correctly (or at least I am not able to review them sufficiently - scattered data in a document).

Can you please look at my last email regarding the matter and provide me with the additionally requested?

Dear Akib,

We understand all of your dissatisfaction, and we are very sorry that the situation has turned out this way. However, we kindly ask you to wait for the verdict from the Guru Casino team.

Dear Branislav,

We have requested the relevant documents in order to provide it to you, and we will try to do so as soon as possible.

We will provide all explanations along with the documents.

Best regards,

BlueChip Customer Care Manager.

Thank you for letting us know.

Sure, no problem. Feel free to ping me once the requested is sent.

Dear Bluechip Casino and Branislav,

I'm waiting for my money kindly please give my money,

It depends on the data and details I am waiting for, Akib. We have not made a final decision regarding the matter yet.

I am waiting for the additional data from the casino representative.

Thank you for your patience and understanding.

Dear all,

Thank you all for your patience.

Tomorrow we will provide all the necessary documents to the representatives of Casino Guru.

Best regards,

BlueChip Customer Care Manager.

Thank you for the update, BlueChip Team.

Please note I am out of the office until the end of the week and will be back on Monday, September 23.

Feel free to only ping me here once the email is sent, and I will try to get back as soon as possible. No problem if you send it later.

I'm waiting for bluechip casino response

Dear all,

We apologize for the delayed response and any confusion caused.

We have sent you the letter.

Best regards,

BlueChip Customer Care Manager.

Dear Branislav Sir,

I'm waiting for your response kindly please find a best solution for me ,

I need my money, I'm never broke any rules of bluechip casino,

Dear Bluechip Customer Care Manager kindly please give my money.

Greetings all,

I am sorry for the delay.

Thank you for your email, BlueChip Team. Can you please look at my last email regarding this complaint and provide me with additional details and answers?

Dear Akib,

In the meantime, while I will wait for the casino's response via email, I have a few additional questions for you too.

It seems like the disputed amount of your complaint represents the amount of all deposits you made to the casino. However, I saw that you deposited and played with your deposits, and you withdrew (overall) more than you deposited to the casino. Since you played with your deposits and withdrew your winnings, while only your last winnings/funds were likely confiscated, why do you think that the casino could refund your deposits if they were played and you withdrew from these deposits more than you deposited? It makes no sense now.

What was your balance at the time the casino closed your account? If it was more than the sum of all your deposits and you did not breach any rules, how could you accept a lower amount if you would be eligible for more? Again something that makes no sense at all.

Hello Branislav,

Sir i have 60 lakh rupees when my account is blocked without any reason,

I'm just asking 20 lakh rupees because bluechip casino is not able to give 60 lakhs rupees,

Dear Branislav why you talking in this manner,

You can correct my dispute amount,

60 lakhs rupees,

Now I want my 60 lakhs rupees,

I'm won this money I'm live casino blackjack,

I want my full money,

I have every proof i don't violate any rules of bluechip casino,

Bluechip Casino is a froud site if anyone won big amount they blocked account without any reason,

I am talking in this manner because you submitted the complaint with your lifetime deposit amount instead of the balance that was confiscated by the casino upon the account closure, which usually indicates that a complainant is aware of a breach, and therefore asks only for a deposit refund. I will leave the disputed amount like it is for now.

So, it would be great if you could explain you asked only for your deposit refund at the beginning. In addition, it would be great if you could prove that there were 60 lakhs rupees on your account at any point. Feel free to forward screenshots and proof you did not violate any rules of the BlueChip casino you referred to, to my email address (branislav.b@casino.guru) or post everything here, in your next post.

Now I am setting the timer for the casino, waiting for the requested details via email.

Dear Branislav,

We have sent a response to your letter with documents confirming our position.

Best regards,

BlueChip Customer Care Manager.

Dear Branislav,

Sir please response,

I need your help,

Please help me 🙏

Hello Dear Branislav,

I'm waiting for your response.

Sir at casinoguru website I'm checking how many country casinoguru website provides help to players,

• In bluechip Casino I'm used bank account as deposit and withdrawal, UPI method,

• Never use VPN sir why you trying to not help me ,

• there's no confirmation for verification, I'm deposit large amount and withdrawal many times in large amount no problem at,

But when I'm won big they just blocked my account,

• I'm Indian and live only in India, okay ,

• in casinoguru I'm use brave browser for fast speed and ad blocker website.

Dear Branislav,

I'm Never violate any rules of bluechip casino,

I'm just won big amount so bluechip blocked my account,

I want my money ,

Thank you for your answers and additional information, Akib.

What about this one?

"An explanation for different devices/IPs used to access your casino account - sometimes even changed within 1 session/day/hour"

Anyway, the casino has not answered my last email regarding the matter yet, so let's wait for further information and details from them.

Dear BlueChip Team,

I am still waiting for a response to my last email regarding the complaint (email subject - "RE: https://casinoguru-en.com/bluechip-casino-player-s-account-has-been-blocked-2"). Can you please look at it, answer my questions and provide the requested?

If you did not receive my email (sent on Oct 18, 2024, 5:15 CET), please let me know and I will resend it again.

Thank you.

Dear Branislav,

Sir i have 1 android phone, 1 iphone , and 1 laptop,

There's no point for different ip/device

I'm play casino with all devices,

I can confirm I'm not broken any rules of bluechip casino,

I'm waiting for justice 👍🙏,

Dear all,

Thank you for waiting.

Dear Branislav,

We have sent all the documents to your email.

Best regards,

BlueChip Customer Care Manager.

Scammer Bluechip,

Dear Branislav sir I'm waiting for your response,

Kindly please response 🙏

Greetings all,

Just letting you know that I am waiting for an internal meeting with the team where I would like to discuss the case. It will take place next week.

Therefore, now I am extending the timer for myself/casino.guru.

Once I have any news or updates for proceeding with the matter, I will inform you - during the next week.

I am sorry for the delay and inconvenience caused.

Thank you for your patience and understanding.

Thank you so much sir.

I'm waiting

Dear BlueChip Casino Team,

Thank you for your email and additional information/details.

Can you please check my last email and answer my questions or provide the requested?

Thank you.