BlueChip Casino - Player received incorrect deposit bonus.

Hlo sir I am here in Casinoguru for justice only

Sir I have contacted BLUECHIP VIP MANAGER

Regarding the bonus offer NAME of VIP manager was Oscar

He assisted me that you have today 2 bonus offers one is real money 35% on deposit

One is with 10 x wager not real money bonus

So I ask them to activate my real money bonus by there ownself

Then He informed me that he has successfully activated my real money offer

I have given all proof of chats in screenshot

Where I ask him to double check but still he misinform regarding the bonus offer

Said he have activated real money 35 % on deposit .

Then I deposited as per requirements

I deposited 25000 INR

Then they gave me 10 x wagering bonus

Not real money bonus

He with his witty behavior risked my 25000 INR with misinformation saying you will receive real money

But all was false

After depositing I contacted him He said sorry for misinformation

What sorry after depositing

My money was absolutely on risk

25000 INR is a big amount sir

Now sir give justice I will give you every proof.

Bonus of 8750 INR real money is to be added more in my account sir

Hello kulvinder677983,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?

Please note that either way, it is still a bonus (seems like a regular deposit bonus with wagering requirements) as no casino would just give you free money without any requirements.

Looking forward to your answer.

Regards,

Nick

Yes I am verified customer

I have been verified time and again by the bluechip casino

I have been playing with the casino from last 3 years

And I am their VIP PLATINUM member which shows I have been their regular customer

Before depositing I fully consult to their VIP PERSONAL MANAGER named Oscar

He assured me that it is a real money bonus offer plus wagering bonus offer

I have shared all screenshots as proof already

But after deposit I didn't receive any real money bonus offer

So THEIR VIP MANAGER genuinely mis guided me to deposit and risk a big amount of 25000 INR

So sir I came to casino guru only for justice nothing else. I again will share screenshot with you

See my verification

Why I am not getting any response on my complaint

Hello kulvinder677983,

Did you already use any of the deposited or bonus balance? Why don't you simply request them to cancel the bonus and add the one you wanted?

Hlo sir very pleased that you replied

I have each and every answer of your questions with proof

Yes I did use the bonus

But ask why I did so

I did use it because the VIP manager ask me to activate it from my reward section then you will receive real money bonus

And he also told me that I have to offer on it so 2 reasons

He ask me to activate bonus from reward section than I shall receive real money bonus but it was not like that they gave me 10 x wagering bonus not real money

See proof here

Now tell me they added me to the dilemma so what I have done

He assisted me to activate my bonus

I was still asking them to activate real money bonus but they were genuinely misguiding me and what they success

It was there trap to lose my money

Hello kulvinder677983,

If you did already play with the first bonus you claimed, there is hardly anything we can do. In case you get the wrong bonus credited, you can't use it and it is important to contact the support right away and do not touch the bonus balance until the matter is resolved.

See I have provided all proof

They told me that there to offers activated for me So Just used one and one was left

As per theur conversation with me

Refer to the screenshots of chat I have provided

And Did you you asked single question to the casino why they misguided me

Ask also them ok

I am closing my account in this casino and will never come back because I didn't get the justice

Thanks

Hello kulvinder677983,

Did you close your casino account? Do you also wish to close the complaint as well?

I blocked my account

But don't want to close my complaint

Resolve it and tell them if you resolve my issue I am ready to play with you more

Otherwise no more gaming with bluechip

My account is opened again

You pls try to resolve my issue

Hello kulvinder677983,

Did you click on the Get bonus visible on this screenshot before depositing?

No I didn't click on this

I asked them to activate my real money bonus by themselves and they replied that you just need to deposit the qualifying amount to get the bonus

The bonus was activated by them

Not by me.

Dear kulvinder677983,

I sincerely apologize for the frustration this situation has caused, and I understand your disappointment in not receiving the bonus you were expecting initially.

However, after a thorough review of your case, there are a few key points we must take into consideration, which unfortunately limit our ability to assist you further. Firstly, the bonus in question could have been activated manually on your end, without requiring assistance from the casino. Secondly, it appears that the balance associated with the bonus has already been played and lost. Once the bonus has been used, it becomes much more challenging to resolve the issue retroactively.

It is important to always contact the casino directly if you encounter any issues before using or playing with the balance. By continuing to play, you essentially agree to the terms of the bonus that has been applied to your account, making it more difficult to address such concerns after the fact.

I regret that we are unable to provide a solution in this particular instance. Please do not hesitate to contact us immediately if you encounter any issues in the future, as addressing these matters early on gives us a better chance of helping you.

Thank you for your understanding, and I apologize again for any inconvenience.

Best regards,

Nick