Betunlim Casino - Player’s account closure request has been denied.

I have requested to close my account permanently due to gambling addiction on November 23. 2024 and they refused to close it. Despite sending multiple emails stating that I have gambling addiction the kept my account active. I. Requesting to get my deposits back made after November 23.

Dear Alprince2001,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any emails from the casino after you sent them your self-exclusion request? If so, kindly forward them to me along with any other evidence that could be relevant to the investigation of your case at veronika.f@casino.guru.

Could you please specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you.

I have forwarded the emails to you.

Hello, I have received only one email from you, dated November 27. Could you please forward me all the account closure requests you sent to the casino, even before this date? Has the casino replied to any of your messages?

Thank you.

I sent them all

Thank you for your emails. Have you sent a photo of your ID to the casino as requested in their response to your account closure request?