Betpanda Casino - Player wants a refund after uncontrollable gambling.

I have opened accounts on betpanda.io. 3 times of playing and getting scammed over and over again. I have a gambling problem and, i have been emailing them for an account closure. At first they did not even answer me. So i kept playing until i lost everything. I want a refund, since it has destroyed my life. These guys mess with your head, to keep you playing. Its all scripted and capped. Its disgusting. Also they only have a Costa Rica license, which is unreliable.

Dear Leonv94,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.

I checked the responsible gambling section of the terms and conditions of the casino and found this: https://betpanda.io/en/info/terms

9. RESPONSIBLE GAMING

You can close your account under our responsible gaming self-exclusion policy at any time by contacting our Customer Support team by emailing (accounts@betpanda.io) Upon expiry of the self-exclusion period, you may request to re-open a closed account by contacting our Customer Support team. Your account will remain open until you have received written confirmation by our agents that it has been closed. All wagers lost made before the account closure is confirmed in writing will be handled as legitimate losses. An account that is permanently closed forfeits the remaining account balance and any future cashback, rakeback or bonus payments that is added to the account balance. It is the players' responsibility to make sure every all transactions and bonuses are fully completed before closure.

Could you please explain if you informed the casino about your gambling problems and requested a self-exclusion in the casino due to this reason?

Do I understand correctly you opened multiple accounts in the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear,

I have mentioned a couple of times that i wanted to close my account. They said i needed to send an email to accounts@betpanda.io. i did that a couple of times and i never got a reply. Then i proceeded to keep on playing until i have lost everything. After that i went to live chat and told them to close my account again, with rude messages. Miraculously my account was closed after. These criminals knew exactly what they were doing. They told me if i wanted to keep playing i could simply open a New account, using a different email adress. So i did because i have a gambling problem. So basically i can play whenever i wong, because they are a anonymous casino. Its sickening. They have a Costa Rica license, and i know they are not that strikt there. The games rtp are set low, and the wins are capped. Its disgusting how much i have lost there.

I fully understand your frustration. Have you saved any communication between you and the casino? Could you please forward to me your requests to close your account in the casino? Send the information to my email at tomas@casino.guru

Dear Leonv94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.