The player's account got blocked without any explanation. The complaint was rejected as the issue was sport betting related.
Betmaster Casino - The player's account got blocked.
Amount: 4,000 R$
Betmaster Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
BETMASTER - DO NOT BET ON THIS SITE
I registered on the betmaster site, and participated in the welcome promotion, deposited R$2,500 reais and got a return of approximately R$4,000, but when it came time to withdraw and verify the account, the site asked me for several documents, including my passport, it took a while more than a month this "verification process" to end up saying that my account was banned, and I didn't want to say why. Fraudulent site, do not trust this site. BETMASTER stole my money. I made all the games according to the terms and conditions and independently.
BETMASTER FRAUDULENT SITE..
DO NOT BET ON THIS SITE.
Automatic translation:
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2 years ago
Hello douglasyug,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you have played casino games or sports? Did you use any bonus to accumulate your winnings? Did the casino refund your deposit? Since when exactly is your account closed?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi Nick,
I played sports games, I played the welcome bonus. And betmaster casino did not refund any amount, not even the deposit, I just blocked me for no reason.
Automatic translation:
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2 years ago
Thank you very much, douglasyug, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
Regards,
Nick
