Betmaster Casino - Player’s winnings haven’t been received yet.

HI

I HAVE USING BETMASTER FORM LAST 2 YEARS. SINCE LAST 6-8 MONTHS MY WITHDRAWAL TAKING LONGER TO PROCESS. WHENEVER I MADE WITHDRAWAL REQUEST. THEY ALWAYS DECLINED IT AUTOMATICALLY AFTER 24HOURS.

IN REPLY THEY ALWAYS TOLD ME THAT THERE IS SOME TECHNICAL ISSUES, OR ACCOUNT HAS BEEN CHECKED, OR ISSUES FRO PAYMENT PROVIDER SIDE.

I WANT TO KNOW WHEN I AM 2 YEARS OLD PLAYER, NOW WHY THEY HAVE TO CHECKED MY ACCOUNT?

THEN IN TERMS THEY HAVE WRITTEN THAT MAXIMUM 5 DAYS WE HAVE TO WAIT FOR WITHDRAWAL, BUT OUR WITHDRWAL HAS AUTOMATICALLY DECLINED AFTER 24 HOURS OF REQUEST THEN HOW WE SHOULD WAIT FOR 5 DAYS?

SO MANY TIMES I GOT MY WITHDRAWAL IN VERY SHORT TIME. HERE I WANT TO TELL THAT I M USING JETON WALLET FOR TRANSECTION. SO THEY DONT HAVE AN ISSUE LIKE BANK TRANSFER OF ANYTHING.

PLEASE HELP ME, RECENTLY I MADE A REQUST FOR WITHDRWAL ON 15TH NOV 2022. I HAVE SEND A MAIL TO complaints@betmaster.in AND ALSO DOING CHATS FROM LAST 6 DAYS WITH LIVE AGENTS. THEY ARE NOT GIVING PROPER ANSWER AND THEY ONLY REPLIES THAT THEY GIVE ME UPDATE SOON.

PLEASE HELP ME

Dear manshilk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

We see that the customer successfully withdrew his money.

We apologise for the temporary inconvenience caused.

Regards.

Dear manshilk,

Have you received your withdrawal from the casino yet?

Dear manshilk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.