The player from Brazil had had issues accessing his account and his funds on the BetFury Casino platform. He had also struggled with communication due to the absence of a chat option. However, the player had later confirmed that his problems had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.
BetFury Casino - Player unable to access his account.
Amount: 95 BNB
BetFury Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
BetFury Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
This morning I wasn't able to log into my account on the platform. After several attempts, I've been blocked and all my money is there on the platform. I'm desperate, I can't get in touch with the platform because there is no chat option. I am eagerly awaiting a response. If it's a scam, we need to report it as soon as possible.
Automatic translation:
Public
Public
9 months ago
Hello robersongunit,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFury Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
9 months ago
Translation
It has already been resolved, despite the scare, everything is fine.
Automatic translation:
Public
Public
9 months ago
Dear robersongunit,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
