HomeComplaintsBetFury Casino - Player unable to access his account.

BetFury Casino - Player unable to access his account.

Amount: 95 BNB

BetFury Casino
Safety Index:Very high
Submitted: 31 Jan 2024 | Resolved : 11 Feb 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 months ago

The player from Brazil had had issues accessing his account and his funds on the BetFury Casino platform. He had also struggled with communication due to the absence of a chat option. However, the player had later confirmed that his problems had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.

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2 months ago
Translation

This morning I wasn't able to log into my account on the platform. After several attempts, I've been blocked and all my money is there on the platform. I'm desperate, I can't get in touch with the platform because there is no chat option. I am eagerly awaiting a response. If it's a scam, we need to report it as soon as possible.

Automatic translation:
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2 months ago

Hello robersongunit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFury Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 months ago
Translation

It has already been resolved, despite the scare, everything is fine.

Automatic translation:
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2 months ago

Dear robersongunit,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,


Casino.Guru

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