The player from Brazil had his account blocked after attempting to withdraw rewards from the BetFury airdrop, despite having only used a single account. The casino claimed he was using multiple accounts, which he denied, stating that many others had faced similar bans. He requested the unblocking of his account. The player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.
BetFury Casino - Player’s account has been closed.
Amount: 500 R$
BetFury Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
I participated in the BetFury airdrop and accumulated 180k points. When the airdrop ended, my reward was only 56 BFG. It wasn't much, but that's okay. However, when I tried to withdraw these BFG (through Telegram), they simply blocked my account, claiming that I was using multiple accounts. The Telegram was linked with the same account from their official website, and I was only using a single account, yet I ended up being banned. I wasn't the only one who had their account banned; the majority had their accounts banned for the same reason.
Well, I have only one account and was banned unfairly for this reason, and now they don't want to unblock my account.
I just want my account back, that's all!
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2 months ago
Dear WesyMarques,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if the casino is holding any real funds? If no active real money balance has been withheld, I’m afraid there’s not much we can do for you.
Thank you for your reply.
Best regards,
Kristina
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2 months ago
Translation
Hi Kristina, I have real money on the platform and as I mentioned I ended up being banned after trying to withdraw the airdrop reward and I can say for sure that I only have one account and I haven't violated any of the platform's rules.
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1 month ago
Thank you for your reply, WesyMarques. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how much real money you had in your casino account before the casino blocked it?
- Which games did you play to accumulate these funds - slots, live casino, sports betting, etc.?
- Is there any chance that you had an active account in this casino in the past, or that someone from your household or the same IP address has also created an account here?
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1 month ago
Translation
- I had approximately R$500 in my account.
- I used Limbo to place bets and most of the money was deposited to make a stake.
- I live alone, so only I have an account on the site, and I don't have another account besides this one.
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1 month ago
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
