The player from Brazil had his account blocked after trying to withdraw rewards from the BetFury airdrop, despite only using a single account. The casino claims he was using multiple accounts, which he denies, stating that many others faced similar bans. He is requesting the unblocking of his account.
BetFury Casino - Player’s account has been closed.
Amount: 500 R$
BetFury Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
0d 18h 31m 51s
Case summary
6 days ago
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1 month ago
Translation
I participated in the BetFury airdrop and accumulated 180k points. When the airdrop ended, my reward was only 56 BFG. It wasn't much, but that's okay. However, when I tried to withdraw these BFG (through Telegram), they simply blocked my account, claiming that I was using multiple accounts. The Telegram was linked with the same account from their official website, and I was only using a single account, yet I ended up being banned. I wasn't the only one who had their account banned; the majority had their accounts banned for the same reason.
Well, I have only one account and was banned unfairly for this reason, and now they don't want to unblock my account.
I just want my account back, that's all!
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1 month ago
Dear WesyMarques,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if the casino is holding any real funds? If no active real money balance has been withheld, I’m afraid there’s not much we can do for you.
Thank you for your reply.
Best regards,
Kristina
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1 month ago
Translation
Hi Kristina, I have real money on the platform and as I mentioned I ended up being banned after trying to withdraw the airdrop reward and I can say for sure that I only have one account and I haven't violated any of the platform's rules.
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3 weeks ago
Thank you for your reply, WesyMarques. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how much real money you had in your casino account before the casino blocked it?
- Which games did you play to accumulate these funds - slots, live casino, sports betting, etc.?
- Is there any chance that you had an active account in this casino in the past, or that someone from your household or the same IP address has also created an account here?
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2 weeks ago
Translation
- I had approximately R$500 in my account.
- I used Limbo to place bets and most of the money was deposited to make a stake.
- I live alone, so only I have an account on the site, and I don't have another account besides this one.
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1 week ago
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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6 days ago
Dear WesyMarques,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
WesyMarques has 0d 18h 31m 51s to reply
