The player from Brazil had his account blocked after trying to withdraw rewards from the BetFury airdrop, despite only using a single account. The casino claims he was using multiple accounts, which he denies, stating that many others faced similar bans. He is requesting the unblocking of his account.
BetFury Casino - Player’s account has been closed.
Amount: 500 R$
BetFury Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 18h 59m 10s
Case summary
5 hours ago
Public
Public
19 hours ago
Translation
I participated in the BetFury airdrop and accumulated 180k points. When the airdrop ended, my reward was only 56 BFG. It wasn't much, but that's okay. However, when I tried to withdraw these BFG (through Telegram), they simply blocked my account, claiming that I was using multiple accounts. The Telegram was linked with the same account from their official website, and I was only using a single account, yet I ended up being banned. I wasn't the only one who had their account banned; the majority had their accounts banned for the same reason.
Well, I have only one account and was banned unfairly for this reason, and now they don't want to unblock my account.
I just want my account back, that's all!
Automatic translation:
Public
Public
5 hours ago
Dear WesyMarques,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if the casino is holding any real funds? If no active real money balance has been withheld, I’m afraid there’s not much we can do for you.
Thank you for your reply.
Best regards,
Kristina
WesyMarques has 6d 18h 59m 10s to reply
