HomeComplaintsBetfoxx Casino - Player’s withdrawal has been delayed.

Betfoxx Casino - Player’s withdrawal has been delayed.

Amount: £500

Betfoxx Casino
Safety Index:Very low
Submitted: 30 Oct 2024
Case opened Current status

Waiting for casino to reply

5d 0h 2m 8s

Case summary

2 days ago

The player from the United Kingdom has been attempting to withdraw £500 requested on August 29th but has faced two months of unsuccessful communication with the casino. Despite the promptness of their initial deposit, the withdrawal remains unprocessed.

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1 week ago

Made a withdrawal of £500 on 29th Aug.after numerous attempts on chat and email, I just get nowhere. £500 is a lit of money to me. They was quick enough to take my money off me

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1 week ago

Dear leenewcombe82,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfoxx Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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1 week ago

Hi, no previous withdrawels

Passed all the security and I'd process

Winning was won through my deposit, no bonuses

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2 days ago

Thank you very much, leenewcombe82, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Betfoxx Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

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2 days ago

Hello leenewcombe82,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Betfoxx Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Betfoxx Casino has 5d 0h 2m 8s to reply

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