The player from Croatia had requested a withdrawal five days ago and had sent the required verification pictures. However, the casino had not responded to her on chat or email. She was seeking assistance in receiving her winnings. The Complaints Team explained that the verification process could take up to 14 days and recommended waiting. The player later revealed that the casino was withholding payment due to an investigation related to the match he had bet on. The Complaints Team clarified that they could not handle issues related to sports betting but offered to contact the casino for more information.
Betcoin.ag Casino - Player’s withdrawal has been delayed.
Amount: €500
Betcoin.ag Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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5 months ago
Hello,
i put on withdraw money before 5 days and they wanted to send pictures for verification and i did send pictures
now noone is answering to me i have not on chat not on e-mail
i am feeling cheated. I am desprate for wining funds can you please help me
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5 months ago
Hello Fico2751,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betcoin.ag Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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5 months ago
I submit documents on 27.05 and they stop respoding to e-mail 28.05 when i asked them a couple of questions
and Yesterday i tried to reach them via live chat and they did not raspond
i have submit my id with a selfie. And after that they disabled my account so i cannot login
can you please help me i think that they would not withdraw funds, i am feeling scammed here.
kind regards
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5 months ago
Hello Fico2751,
If the verification is ongoing for less than 14 days, I can only recommend to wait. Please let us know in case it would take longer.
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4 months ago
I have problems with bookie betcoin.ag they say that they are unwiling to send me money due some kind investigation on the Match that i bet.
Can you please help me, they are just doing everything they can to not payout my Winings that i place bet on
I am feeling really desperated please help me.
Kind regards.
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4 months ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
