The player from Austria had experienced an account block and had not received any response to their inquiries with the Casino. The player had been using the site for 1 to 2 months, primarily for sports betting, and found his account blocked after he requested a withdrawal. We informed the player that they primarily dealt with issues related to online casinos and unfortunately, lacked the necessary insight to handle issues related to sports betting and provided he player with a list of websites that might have been able to assist him with his sports betting issue. Consequently, the complaint was rejected due to its focus on sports betting.
Betcoin.ag Casino - Austrian player's account is blocked and ignored.
Amount: €199
Betcoin.ag Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
They blocked my account. I e-mailed them. They won't answer me. They stole my money.
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2 months ago
Dear Yahorik,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betcoin.ag Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of casino bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Hello
I used the site for 1 or 2 months.
On January 12, I asked to withdraw my money. On the 18th my account was blocked, messages were not answered.
I tried to log in with my saved username and password (I have the password written down).
I only bet on sports and did not use bonuses.
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2 months ago
Thank you for your reply, Yahorik. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focus on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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2 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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