The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We rejected this complaint as the player has contacted her lawyer already.
BetAmo Casino - Player complains that she didn’t win anything.
Amount: €100,000
BetAmo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
BetAmo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I HAVE BEEN PLAYING FOR MONTHS AT BETAMO AND HAVE RECHARGED 10,000, HAVE NEVER BEFORE GETTING WHAT, I AM A VIP RENTAL AND DO NOT GET A BONUS ETC. THIS CASINO IS ABSOLUTE RIP OFF !!!!
Automatic translation:
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4 years ago
Dear Stefanie,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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4 years ago
Translation
I have more than enough evidence! With luck, that had nothing to do anymore. I played and recorded the same game every time. The thing is about a lawyer and I just want to warn other players!
You always get free spins at the same time and if you get a little bit up the free spins are suspended.
There are a few things that don't go together !!
Please dear player is looking for another casino !!!!!
Edited
Automatic translation:
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4 years ago
Dear Stefanie,
Once again, I’m sorry to hear about your negative experience. Since you have contacted your lawyer regarding this issue, I’m won’t intervene. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.
