HomeComplaintsBET365-ENG Casino - Player’s struggling to withdraw their winnings.

BET365-ENG Casino - Player’s struggling to withdraw their winnings.

Amount: €81,110

BET365-ENG Casino
Safety Index:Very low
Submitted: 12 Dec 2020 | Case closed : 20 Dec 2020
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Serbia is experiencing difficulties withdrawing their sports betting winnings. We rejected this complaint as it was sports betting related.

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear kovacsdj01,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Public
Public
3 years ago

Hello, it is okay, I found out that it is a total scam. And just to make it clear- it is not the original bet365 site as it might appear in my post- but called bet365- eng. com . So please either remove my post- as I dont want to ruin the reputation of the authentic bet365 or help me fix it in my post

Public
Public
3 years ago

Thank you very much, kovacsdj01, for your reply. We need to add https://bet365-eng.com/ to our database and afterwards, I will switch the complaint and rejected in our system as it is sports betting related.

I will set the timer for 10 days, so our team members have enough time to review thoroughly the entire casino. I would like to thank you for bringing this to our attention.


Nevertheless, I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

Public
Public
3 years ago

We rejected this complaint as it was sports betting related. Thank you for your understanding.

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