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bet365 Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
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Payment methods
Show all (11)
  • VISA
  • Mastercard
  • Trustly Pay
  • PayPal
  • American Express
  • Online bank transfer
  • Bank transfer
  • ApplePay
Withdrawal limits
Not Limited for USD
Hillside (Pennsylvania) LLC
2024
> $100,000,000
OverviewBonusesUser reviews179Safety Index explainedDiscussion1Payment methods11

bet365 Casino Review

Our expert casino review team has carefully analysed bet365 Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. bet365 Casino scored a High Safety Index of 8.9, which makes it a recommendable option for most players in terms of fairness and player safety. Proceed with reading our bet365 Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index of bet365 Casino – Is it fair and safe?

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of bet365 Casino, we read and assessed Terms and Conditions of bet365 Casino in-depth. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

bet365 Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include bet365 Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

In our comprehensive review of all relevant aspects, bet365 Casino has attained a High Safety Index of 8.9. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

bet365 Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We did not find any unfair or predatory rules in the Terms and Conditions of bet365 Casino during our review.

Player complaints about bet365 Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 42 complaints about this casino in our database. Because of these complaints, we've given this casino 4,742 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

bet365 Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

bet365 Casino has a Great User feedback score based on the 179 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

bet365 Casino company data and licenses

bet365 Casino is owned by Hillside (Pennsylvania) LLC and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

bet365 Casino has a gambling license issued by Pennsylvania Gaming Control Board in Pennsylvania.

Win and withdrawal limits, payment options

bet365 Casino accepts deposits via 11 payment methods. This includes: Mastercard, VISA, PayPal, Trustly Pay, American Express, Online bank transfer, Bank transfer, ApplePay, Discover, Venmo, PayNearMe.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
Unlimited GBP 100,000 daily net win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at bet365 Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7
Portuguese Yes Yes Yes24/7
French Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at bet365 Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of bet365 Casino to be good.

Slots and casino games at bet365 Casino

bet365 Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Craps and dice, Other card games, Virtual sports, Other games, Live shows, Live baccarat, Live blackjack, Live dice games, Live poker, Live roulette.

Games from 24 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, IGT, Evolution Gaming, Red Tiger Gaming, Big Time Gaming, Lightning Box, Inspired Gaming, Oryx Gaming, Atomic Slot Lab, SHFL entertainment, bet365, Design Works Gaming (DWG), Gaming Realms, Light & Wonder, Bluberi Gaming, Bragg Gaming, Indigo Magic, AGS, White Hat Studios, Wild Streak Gaming, Konami, Everi.

Bonuses and codes offered by bet365 Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from bet365 Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our bet365 Casino bonuses page.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (11)
  • VISA
  • Mastercard
  • Trustly Pay
  • PayPal
  • American Express
  • Online bank transfer
  • Bank transfer
  • ApplePay
Withdrawal limits
Not Limited for USD

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
No scratch cards
No eSports betting
No crash games

Language options

English website
All languages (4)
English customer support
All languages (4)
English live chat
All languages (4)

Game providers

Show all (24)
  • NetEnt
  • Nolimit City
  • Playtech
  • Big Time Gaming
  • IGT
  • Evolution Gaming
  • Red Tiger Gaming
  • Lightning Box

Casino screenshots

bet365_casino_pa_homepage_desktop
bet365_casino_pa_game_gallery_desktop
bet365_casino_pa_promotions_desktop
bet365_casino_pa_homepage_mobile
bet365_casino_pa_game_gallery_mobile
bet365_casino_pa_promotions_mobile

Positives

  • Live chat support is available 24/7
  • Various responsible gaming options available
  • Live dealer games are available
  • Unlimited withdrawals

Negatives

  • Company focuses on sports betting rather than the casino

Interesting facts

  • Casino only for residents of the state of Pennsylvania
Casino Bonuses

bet365 Casino bonuses

Browse all bonuses offered by bet365 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
We want players to understand gambling.
User reviews (179)

User reviews of bet365 Casino

This is a place to share experience with bet365 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Great

Rated by 179 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru
We want players to understand gambling.
• 3 months ago
The best casino here in Chile, especially in Valparaiso, since we feel they are English by tradition. We are the English of South America, our second mother country. Long live England and Chile, united forever.
  • good attention in the chat
  • instant payments
  • good promotions
  • none
  • none
  • none
• 3 months ago
Navigations is smooth and receptive. I like this site for betting on CS2 especially when is Major.
Fast withdrawal but had experience one time when was waiting more than 6 hours.
  • Best express bets on Esports
  • Some livegames are lagging
  • Sometimes app is lagging
  • Requesting to often authentification
• 3 months ago
My experience with Bet365 has been disappointing. While the platform looks professional at first glance, I encountered multiple technical issues — including login bugs, crashes during live betting, and odds changing mid-bet.

Customer support was unhelpful and slow to respond, often giving generic answers without actually resolving anything. On top of that, the overall handling of account issues felt careless and borderline unprofessional.

For a company of this size, I expected a much higher standard of service and reliability. Unfortunately, I can’t recommend Bet365 based on my experience.
  • nice design
  • unprofessional customer support
• 3 months ago
I'm a new user at this great site, and so far it's been a very pleasant experience. The casino, sports betting, live casino, and exclusive games—there's something for everyone. I liked that they're strict with verification; it shows they're very serious. I made a profit on my first deposit, and the withdrawal was hassle-free and fairly quick. I was paid using the same method I used to deposit. In short, a very pleasant experience...
  • Quick check.
  • Very fast withdrawals.
  • Huge place for all tastes.
  • Elegant and agile design.
  • I would like to see Evolution add a live casino.
• 4 months ago
There is no intervention during risky gambling behavior. I lost a large amount of money in a short time without any warnings, limits, or contact. Complaints are dismissed with standard replies, and there is no meaningful response.

Customer service contact is very poor.
Tip: Do not use this provider. If you want to gamble, choose a different company with good reviews instead of this one.

Experience period: 2021–2022, and continued issues in 2023 and 2024 as documented in email correspondence.

Avoid this provider. They do not care about their players.
  • No intervention despite clear risky gambling behavior
  • Complaints ignored or answered with generic, useless replies
  • Customer service is slow and unhelpful
  • No effective policy for responsible gambling or player protection
• 5 months ago
The goats of offshores in my opinon. Awesome bonuses, and boosts, great support team and instant payouts
  • Quick Withdraws
  • Easy KYC
  • Good Support Team
• 7 months ago
Bet365 is in itself a very good casino, there are lots of options to play games, slots or sportsbet. Odds on sportsbet are very good, but not too good to be true. There are many different options within the same game, for example, in blackjack you can choose to play robot dealer from several different suppliers. You can also choose to play live blackjack with a real dealer, where you can praise the staff for both efficiency and minimal errors. There are many good slots and they generally work fine, however, there may be problems getting a proper connection to their server even if you have good internet. Other than a few minimal things, the experience at bet365 is otherwise very good, it is very good design and it is visually nice to look at, the color scheme works very well.
  • Good and easy design, easy to use, good odds on sports betting, easy to withdraw, good customer service, many good slots and many good games
  • Lacks a lot of good slots, doesn't always run super fast and has experienced that you haven't gotten your money back as you won.
• 8 months ago
I deposited 3500 via Upaisa and filled in all the required fields. Two minutes later, I received a message stating that my deposit had been rejected. When I contacted customer support, they asked for the payment receipt, which I promptly provided. They then told me to wait due to high traffic on the website, so I complied. However, I am still waiting without any clear explanation for the rejection of my deposit. This situation is both unexpected and frustrating. I am concerned about my funds and cannot afford to lose my money.
  • Customer support requested the payment document, indicating an attempt to resolve the issue.
  • All required fields were filled out correctly.
  • The deposit was rejected without any explanation
• 8 months ago
It's nice but they don't pay attention to customers suggestions
  • variety of games
  • bad customer support
• 8 months ago
Isnt bad Casino but money goes down extremly fast,they have a lot choice of slot machines also if you win they cashout extremly fast
  • Withrawal extremly fast
  • Good support
  • Lot of games
  • Bad RTP
  • No bonuse offers for highrollers
• 9 months ago
This online casino accepts players from Norway and offers a wide range of games. The customer service team is friendly and helpful – they helped me smoothly get my first deposit bonus. However, the website tends to be a bit slow on smartphones, which could be improved for a better mobile experience.
  • The casino accepts players from Norway.
  • Offers a wide selection of games.
  • The customer service team is friendly and helpful.
  • The website tends to be a bit slow on smartphones.
• 9 months ago
I really liked the customer support line. You can actually talk to a real person
  • All lot of different sports to choice from
  • I don’t know yet
• 10 months ago
As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.
  • As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.
• 10 months ago
This casino will be one of the main casinos only because it’s so large so I know it’s relatively safe. Here is a casino where I can win 30,000 and not get worried of my account being blocked. That being said there are much better options for this safety.
  • Very large casino
  • Platform works fast
  • Nice support
  • Very plain
  • Not engaging
  • Mediocre promotions
• 11 months ago
I really liked this casino, it has a very good selection of games. The support is good and pleasant to answer questions. The design is very elegant and easy to navigate.

Very good selection of games, quick response from customer service, works well technically, clear structure, good bonus program and fair bonus conditions. I highly recommend it.
• 11 months ago
My experince with this casino platform is great, the transaction for deposit and withdrawals are smooth, the games are excellent and the customer team responds quickly to inquiries.
• 11 months ago
One of the best casinos I have played at. KYC verification was quick, within 2 days and after that withdrawals takes 1-4 hours to process normally. But its still very quick.

Excellent Game selection and providers

Bet365, I am impressed.
  • Withdrawals are very fast
  • Great reputation
  • Big Casino
  • Recognition
  • Games, free spins and bonuses
  • Big game selection
  • Fast KYC process
  • Not that i can think of, except maybe to implement a mobile app for better responsiveness.
• 11 months ago
I signed up for playing and I could not even passed ID verification, when I tried to contact support they are ignoring me and giving no explanation why my account was blocked.
  • they blocked my account
  • blocked my account for no reason
• 1 year ago
Everything was good here , games , offer, deposit , withdrawal. They respected every rule . Only i had to wait some time to receive letter over post for verification. They are reliable if you ask me. Professionals.
  • Good games
  • Trustworthy
  • Fast payments
  • Good Service support
  • Great design
• 1 year ago
I recently explored the website and was highly impressed! The interface is sleek and easy to navigate. The diverse game selection, including slots and live casino options, is fantastic. The site is fast and runs smoothly, which made my experience enjoyable. I appreciate the detailed game descriptions and accessible customer support. I highly recommend it for a superb online casino experience!
  • Awesome design, good tournament
• 1 year ago
Very professional casino. It is noticeable that it is one of the biggest players on the market - very good range, fast support and the website is technically very well built.
  • Fast support
  • Relatively simple verification
  • Good selection
  • Less choice in some countries when it comes to sports betting
• 1 year ago
If you made money in the free tournament do you payout?anyway nice being onbord colorful i like good job guy keep it going brilliant staff
  • Good casino colorful nice to play keep it going
  • I don't think you pay out on free tournament game or do you?
• 1 year ago
Profile created, correct personal data filled in, ID photo sent. And the account is immediately blocked. Without any explanation or reason. And now they refuse to delete the personal data shared by me. Criminal activity of collecting personal data and using it for who knows what.
• 1 year ago
How likely are you to find a suitcase of pounds than to win here. There are no bonus purchases. Fully manipulated slots. I have never met such an aggressive rtp, €500 with €0.40 and it didn't go up even once. Years ago, when I was playing here, I encountered the same things again. What can I say, I think the worst casino out there
  • rtp 0%
• 1 year ago
The odds are low, but the site is quite well-designed, but there are too few deposit methods.The site itself is easy to see and the color scheme is good.The first deposit itself is a lot of work and requires identity verification and personal information with address.
  • High security, very easy-to-read site You can see past betting history in graphs, which you can't find on other sites.
  • OUTRIGHT compatible
  • Low odds First deposit is very time consuming Very limited deposit + withdrawal methods Unable to watch Premier League
• 1 year ago
I have been playing at bet 365 for years. They have never made it a problem to withdraw funds, in fact they are immediate.
  • Transparent
  • Funds in your account in 5 minutes
  • Cash Giveaways
• 1 year ago
the very first casino I registered at. they are constantly evolving. they add a lot of new slot machines, an excellent live mode in the casino. They are impeccable.
• 1 year ago
My mother had stage 4 cancer and ended up placing like 10 bets on bet365 website. She went to cashout 10/16/2023 and 2 hours later her account is restricted and has no access to her account. She sent in all the proper documents and two months later they send her a bad check that the bank refuse to take and ripped it up. Jan 1st she gets an email from them saying she has a gambling problem. She wasn't able to speak or move out of bed. Jan 3rd she end up passing away and no funds recovered.
  • cashing out means you will be restricted.
  • 300 plus emails and no resolution
  • support copys and paste scripts to send
  • she told them about the cancer and the time she had left and still didn't matter to them
• 1 year ago
Had a bad time there , I bet sometime and lost 95% of my bets. When I was trying to withdraw it take so long and had to send a lot of documents. And Also i had to use a VPN to play.
• 1 year ago
everything works fine , fast withdrawal process and like their customer support
  • nice desgin
Safety Index explained

Safety Index of bet365 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of bet365 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Other factors

  • Low win limit: £100,000 / day (net win)

Complaints about bet365 Casino and related casinos

(116)
116All1Opened42Unresolved12Resolved61Rejected

Complaints directly about bet365 Casino

Show more complaints (+10)
Discussion

bet365 Casino Discussion

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Payment methods

bet365 Casino payment methods

VISAMastercardTrustly PayPayPalAmerican ExpressOnline bank transferBank transferApplePayPayNearMeVenmoDiscover

Currencies

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