bet365 Casino - Player's account is restricted and funds are delayed.

I registered on July 23rd, added funds, managed to play only 1 game and my account was restricted, I lost 100 USD and I could not continue playing anymore.

They requested documents to verify my deposits, which I sent on July 23rd. I did everything quickly so that they would activate my account quickly as well.

I spoke to the chat, indicated that I had sent everything already, and they told me that within 72 hours they would review my documents and I would have an answer.

Seven days have passed and I haven't received any response. No matter how many emails I send or how many times I go into the chat to complain, they always say my documents are under review.

I just read other complaints from other users, and they've had their accounts under review much longer than I have, and nobody is resolving anything for them. I think I've already been scammed, all because I trusted the ratings you have for this website here.

I don't understand how the security level can be so high when I read many complaints from people whose money is being held on this site and who have already been scammed.

Please, if you can help with my account and my money, which is stuck on this website and I see it will be for several more days, based on what other users have said.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please advise whether you are currently able to log into your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila