The player from Chile has been waiting over 45 days for his withdrawal from bet365 after submitting requested documents, including a bank statement and a photo of his debit card. Despite multiple claims and escalations, the casino has not processed his withdrawal or reviewed his documents.
bet365 Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 20h 59m 11s
bet365 Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
2 days ago
Translation
I registered with bet365 45 days ago, deposited money with my debit card, and made a profit of $300, bringing my total account balance to $1000.
When I withdrew my money, I entered my bank details and everything seemed fine. I waited 5 hours, but they didn't process my withdrawal. They sent me an email requesting my bank statement and a photo of the debit card I used to deposit.
That same day I sent all the documents they requested.
I thought they would resolve this in 2 days and pay me my money, but that wasn't the case and I've been waiting for over 45 days. Every day I complain via email and support chat and every day they respond with the same thing: that my documents are under review and I have to wait, that there is no review date.
How is it possible that in 45 days they haven't reviewed my documents, haven't paid my money, haven't done anything, despite me opening more than 15 claims, escalations, etc.?
This site is a scam, and I don't understand why it has the best rating here. I trusted it and deposited money because of its good reviews, but now I realize it's all manipulated and fake. I see many users complaining about the same thing.
Please intervene in this matter if you can, as I trusted CasinoGuru because of the rating this site, bet365.com, had.
Automatic translation:
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Public
3 hours ago
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Public
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3 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player account accessible to you? Can you log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you deposited using a payment method that is in your name?
Thank you very much in advance for your reply.
Best regards,
Tomas
