bet365 Casino - Player's refund is delayed due to account closure.

They have been refunding my money for a month due to a closed account. I also send my AIB and it keeps saying that my bank did not accept the amount. I talk to the bank and they say that nothing has been received by them

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Dear deivid8504,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with bet365 Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila G.

Dear deivid8504,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru