The player from Ireland finds her account closed due to verification issues, despite receiving an email from the casino confirming her account was fully verified.
bet365 Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 21h 31m 47s
bet365 Casino
Safety Index 9.8 Very highCase summary
Discussion
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15 hours ago
the closed my account over it not being verified but i clearly got email from them stating it was fully verified
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.
· Could you please advise if you had any remaining real money balance in your casino account?
Thank you in advance for your reply.
Best regards
Attila
