bet365 Casino MX - Player's withdrawal has been delayed and account access restricted.

I've been dealing with this issue for months. The casino is putting up obstacles to my withdrawal. The limit was initially 12,000 pesos, then they lowered it to 6,000, and now it's down to 4,000. My account was verified, but now they're saying it isn't. I can no longer access it. I've sent all the required documents, including my driver's license, passport, and voter ID, and they take forever to process it before finally telling me they've rejected it and refuse to give me my money. They always give me the same excuse and never pay me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas