bet365 Casino MX - Player's withdrawal has been delayed and account access restricted.

I've been dealing with this issue for months. The casino is putting up obstacles to my withdrawal. The limit was initially 12,000 pesos, then they lowered it to 6,000, and now it's down to 4,000. My account was verified, but now they're saying it isn't. I can no longer access it. I've sent all the required documents, including my driver's license, passport, and voter ID, and they take forever to process it before finally telling me they've rejected it and refuse to give me my money. They always give me the same excuse and never pay me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you tell us how long you were a casino player and exactly when your account was blocked? I created the account, verified it, played for about two weeks, and then BetPlay stopped operating in Mexico and I couldn't access it anymore.

How did you find out your account was blocked? It's mainly because it won't let me log in from Mexico anymore, and then they started adding obstacles like saying the source isn't verified, etc.

What games did you play to accumulate your current casino balance? (slots, live games, sports betting) Sports betting

Did you achieve your current balance with the help of a bonus? Well, let me explain: I deposited 3000 and received a 3000 bonus. I placed bets to unlock it, and in the end, I won 12000. That same balance, without any explanation, decreased to 3500.

Thank you for your reply, alopondripi.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.