The player from Estonia is facing issues with withdrawing 10.44310378 Solana (SOL) from BC.Game, as the withdrawal was rejected by their wallet without a refund to their account. Despite providing transaction details and reaching out to support, the player has not received assistance.
BC.Game Casino - Player's withdrawal is delayed.
Amount: €2,170
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 11h 29m 10s
Case summary
3 days ago
Public
Public
3 days ago
Dear crazyperson2025,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. To assist you better, I’d like to ask a few questions to clarify your situation.
- Am I correct in understanding that you submitted your withdrawal request from BC.Game Casino on January 3, and while the casino processed and sent the payment immediately, your crypto wallet declined it?
- If that is the case, it might take several working days for the funds to be returned to the casino.
- Have you contacted your crypto wallet support to confirm how long it may take for the payment to be returned to the casino?
- Have you made any successful withdrawals from this casino before?
- Could you please confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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