BC.Game Casino - Player’s withdrawal is delayed.

Good day, my withdrawal has been suspended. As I read, it is prohibited and funds may not be allowed to be withdrawn if more accounts are on the same IP and device. However, I would like to ask if it's possible to block those accounts and use only one or if the accounts will be blocked and access will not be possible. Thank you in advance for your response.

Dear Emil789,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of BC.Game Casino and this is what I found:

2. Binding Declarations

2.1. By agreeing to be bound by this User Agreement, you also agree to be bound by the BC.GAME Rules and Privacy Policy that are hereby incorporated by reference into this User Agreement. In the event of any inconsistency, this User Agreement will prevail. You hereby represent and warrant that:

(...) 2.1.15. You accept that we have the right to ban/block multiple accounts and freely control the assets in such accounts.

Please note that creating more than one account at an online casino is generally prohibited, even if done by mistake or with good intentions. When the casino detects duplicate accounts, it usually results in blocking all accounts and confiscating any winnings. Depending on the circumstances, the casino may decide to keep one account open, but this is at their discretion.

Could you kindly clarify whether you created more than one account or if someone in your household (using the same IP address or device) also registered an account?

Also, have any of the flagged accounts been fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

As far as I can see, the user currently has seven accounts. Out of courtesy, we can allow this one-time user to choose one account to keep, and we will block the rest of the accounts altogether. But if the user makes any more accounts after this, we cannot assist the user with any future issues and complaints.

Requirements:

Provide the UID or email address of the account you want to keep.

Complete the advanced KYC of the account you want to keep.

Best Regards

Panda - BC.GAME

I will definitely not make any more accounts.. I made a mistake, that's why I wanted to solve it. Thank you very much for your concession and answer, I really appreciate it..

Email X

Dear Panda,

Thank you for getting in touch with us and providing the player with the possibility to keep one of his casino accounts.

Dear Emil789,

Did you contact the casino with the requested information regarding the account you wish to keep? Can your issue be considered resolved, or is there anything else we can assist you with? Please let me know.

yes, the problem is solved, I will verify my account.. thank you very much and the casino for the answer..

Dear Emil789,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru