BC.Game Casino - Player’s withdrawal is delayed.

Good day, my withdrawal has been suspended. As I read, it is prohibited and funds may not be allowed to be withdrawn if more accounts are on the same IP and device. However, I would like to ask if it's possible to block those accounts and use only one or if the accounts will be blocked and access will not be possible. Thank you in advance for your response.

Dear Emil789,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of BC.Game Casino and this is what I found:

2. Binding Declarations

2.1. By agreeing to be bound by this User Agreement, you also agree to be bound by the BC.GAME Rules and Privacy Policy that are hereby incorporated by reference into this User Agreement. In the event of any inconsistency, this User Agreement will prevail. You hereby represent and warrant that:

(...) 2.1.15. You accept that we have the right to ban/block multiple accounts and freely control the assets in such accounts.

Please note that creating more than one account at an online casino is generally prohibited, even if done by mistake or with good intentions. When the casino detects duplicate accounts, it usually results in blocking all accounts and confiscating any winnings. Depending on the circumstances, the casino may decide to keep one account open, but this is at their discretion.

Could you kindly clarify whether you created more than one account or if someone in your household (using the same IP address or device) also registered an account?

Also, have any of the flagged accounts been fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

As far as I can see, the user currently has seven accounts. Out of courtesy, we can allow this one-time user to choose one account to keep, and we will block the rest of the accounts altogether. But if the user makes any more accounts after this, we cannot assist the user with any future issues and complaints.

Requirements:

Provide the UID or email address of the account you want to keep.

Complete the advanced KYC of the account you want to keep.

Best Regards

Panda - BC.GAME

I will definitely not make any more accounts.. I made a mistake, that's why I wanted to solve it. Thank you very much for your concession and answer, I really appreciate it..

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