BC.Game Casino - Player’s account access restricted with funds inside.

Hello, 

I writing to inform you that I'm unable to open my Bc.game account (UID: 5****85). I got a random tip to my account in INR, after which my account was kind of blocked from the accessing it. 

I don't know what happened wrong in this but all I want is to bc.game to unlock my account and allow me to access it. 

It has been more than 4-5 months now but no proper support or solution has been given. I filled the complain at their support@bc.game mail ID as well and below attached files has all the conversation in it for your reference. 

My account UID - 5*****85 has been verified as well but still I don't understand the reason why they have revoke the access. Earlier I had one more account with bc.game whose UID was 1*****27 and that account hacked by someone after which I was not able to login into that. That's why I created a new account whose UID is 5*****85.

In the mail from support@bc.game they asked me contact one of there mode or admin whose name is Bob (@bcgame_Bob) to get the issue resolved for which also I have attached the files. Kindly go through that as well. 

All I need is a fair play. I own the money if it is in my account. I made a lot of investment and I took a lot of risk even I lost a lot of money but when finally I earned the money they are restricting me to access my account. This is totally not fair. I have around $2700 in my bc.game account in INR form out of which approx. $1000 I got tip and rest I won myself. It is my hard earned money.

With your help I want to access my account as I use to and recover my money that is still stuck in my bc.game account UID 5****85. Your support is highly appreciated.

Thanks & Regards

Sheraz ****

Dear Sheraz006,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Was the casino aware you would be opening another account with them after your original account was hacked?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Could you please explain what question the casino representative asked you, and what was your response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello update my account

I apologize but you haven't responded to any of my questions.

Please check my previous post and try to assist. All requested information is essential if we wish to proceed with the case.

Thank you for your understanding.

Hi Tomas, you don't need to be sorry for what has happened with me in bc.game. Below are the answers to your previous questions:

1. I joined bc.game on 10th of July 2022, so it is almost like 16 months now and my account was blocked on 28th March 2023.

2. I don't think the casino was aware about me creating a new account as my original account was hacked because at that time I was also not aware to whom to contact or get support from in such a case.

3. In the casino, I did not play live games and neither was it a slot game. I accumulated my current balance through a game that's called Crash.

4. The casino representative asked quite a few questions like: whether my verification was completed or not, who did you get the money from, how many accounts do you use and so. My response was that yes my verification is completed and some random person sent me a huge tip of around 1000$ of which I still had 2461$ amount in INR form which has now been revoked by the casino representative itself and also, I told them about my whole story like how my account got hacked and then I created another account.

They had all the idea about the whole story of how all the things got started and then they gave very unsatisfactory reasons to not justify my claim. I will truly be thankful if you can assist in this matter and get the issue resolved.

My current bc.game account UID is 5959685. Please let me know if any other information is required.

Thank you & Regards. Sheraz

Thanks for the explanation.

Could you please send me the email or conversation with the casino in which they informed you about their decision? My email is tomas@casino.guru

Me done email sir check

I am done email you sir

No response bc game kindly update my account

Thank you very much, Sheraz006, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Now 2 weeks my complain no response bc game support team kindly help resolved my issue

Hi Sheraz006,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask BC.Game Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for blocking the player's account and withholding their winnings?

Thank you.

Best regards,

Tomas

My complain no resolved 20 days ago no response bc game support

Now 8 months me still waiting bc game no open my account my all money in bc game wallet I am very sad

Hi,

I have checked the kYC status, and it seems all is well. Account access will be reinstated within 24 hours.

Best Regards

PANDA - BC.GAME

Bc game panda sir kindly add my revoke balance 2461$ inr in my bc game wallet

Bc game panda sir now 24 hours ago my account still no open

Any update sir me still waiting

Sir you say 24hours now 72 hours me still waiting kindly open my account and add my revoke balance 2461$ inr

Sir any update my account

Dear BC.Game Casino,

Is there any reason why the player's account has not yet been reactivated? Thank you.

Kind regards,

Tomas

Dear bc game panda sir me still waiting account no open and kindly add my revoke balance 2461$ inr

Still no reply ?

Bc game panda sir, u say 24 hours your account open and now 6days me still waiting sir any update my account

Dear sir, update my account bc game panda sir 🙏

Dear Sir, casino guru now still no update my account bc game please resolve my issue

Dear casino guru kindly check bc game no help my account he waiting me now 8 months my life stuck now reason bc game

Dear bc game panda sir any update my account.

Hi, apologies for delayed response I am checking your account right away will update you soon.

Best Regards

PANDA - BC.GAME

Hi,

So upon checking, I see that our support reached out to you because the account who tipped you the money has provided 3-5 different IDs for the verification. Still, you were given a chance to open the account after removing the alleged tips received in your account, and you agreed to that but later denied support. Then after that, you brought up another account, that was also locked because it had multiple self-referrals. That is the reason your account is locked.

Best Regards

PANDA - BC.GAME

Dear bc game panda sir kindly only open my this account UID 5959685 in my wallet 2461$ inr. Add my revoke balance

Sir kindly open my bc game account and add my revoke balance 2461$ inr me always deposit bc game always loss me just me win 1 time you block my account kindly open my account sir

Dear bc game panda sir I need my this account and add my revoke balance my UID 5959685

Dear BC.Game Casino,

Can you please provide evidence confirming your accusations above? You can forward the data to my email address: tomas.k@casino.guru

Kindly let me know once you do so. Thank you.

Bc game is not a trusted site sir me deposit many time and loss me win bc game no withdraw money and account block bc game only deposit site not a withdraw site bc game really hurt me and my life

Kindly open my account and return my money

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please dear bc game open my bc game account and add my revoke balance

Dear Sheraz006,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created and thus taking unfair advantage of bonuses.

The casino acted correctly and within its terms and conditions.

Sorry that we could not help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, BC.Game Casino, for providing information and your cooperation.

Best regards,

Tomas

Casino.Guru