The player from Argentina isn’t satisfied with the casino’s services. We ended up closing the complaint as there wasn't anything we could help with.
BC.Game Casino - Player is dissatisfied with the overall experience.
Amount: $35,000 ARS
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
First of all, I report misleading advertising by the casino, second in the previous claim, although they resolved to let me enter the account and validate it, they did not return the bonuses I had, which were quite a few, they left me at 0.
Going back to the first point, the casino offers a bonus every day, a roulette wheel, depending on the level it offers a bonus, they offer or wow up to 3 BTC, nothing closer to unfair, for me it always gives the lowest prize, I always attach the clear evidence.
Automatic translation:
Public
Public
10 months ago
Dear kiki2584,
Thank you very much for submitting your complaint. I would like to emphasize, that each casino has a different bonus policy and reward system. I am sorry, but casinos can exclude players from receiving bonuses and cancel any unused bonus and this isn’t something we could punish the casino for.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Best regards,
Kristina
Public
Public
10 months ago
Translation
well .. greetings let's close the case
Automatic translation:
Public
Public
10 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Please disable your AdBlock