HomeComplaintsAtlantis Slots Casino - Player’s withdrawal is delayed.

Atlantis Slots Casino - Player’s withdrawal is delayed.

Amount: €1,500

Atlantis Slots Casino
Safety Index:Very low
Submitted: 26 Aug 2024 | Case closed : 11 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Spain had a pending withdrawal that had not been resolved despite assurances that it would be completed. They were subsequently informed that there was no estimated time for resolution. The issue was not further investigated due to the player's lack of response to the Complaints Team's inquiries. As a result, the complaint was rejected, but the player retained the option to reopen it in the future.

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2 months ago
Translation

I have a pending withdrawal for several days now. They told me that today it would be resolved at the latest, but today the withdrawal is still pending. When I asked again, they told me they could not provide an estimated time for when it will be resolved.

Automatic translation:
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2 months ago

Hello julianmiguens,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Atlantis Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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2 months ago
Translation

My account is verified, it is not my first withdrawal, I am a gold member and I did not use the bonus. The last time I spoke to support was yesterday and they did not give me a solution.

Automatic translation:
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2 months ago

Hello julianmiguens,

Since when is the withdrawal pending?

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2 months ago
Translation

Since August 19th

Automatic translation:
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2 months ago

Hello julianmiguens,

As stated in my previous post, withdrawals take up to 14 days so unless it's been more, we can only recommend to wait.

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1 month ago

Dear julianmiguens,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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