The player from Germany requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
AmunRa Casino - Player's withdrawal has been delayed.
Amount: €500
AmunRa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
AmunRa Casino does not pay out my winnings of 500 euros. I am asking you for help
Automatic translation:
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1 year ago
Dear TOTO84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please clarify when exactly you requested the withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello, no, I have never paid any money there.
I'll give them until the end of the week... if they don't get in touch then I'll ask you for help again.
Thank you and see you soon
Automatic translation:
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1 year ago
Thank you for your reply, TOTO84. However, could you please clarify the date when you requested the withdrawal?
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1 year ago
Translation
Has done, got the 500 euros today. Thanks see you next time
Automatic translation:
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1 year ago
Dear TOTO84,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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