AllReels Casino - Player’s account has been closed.

I signed up through your site to this casino.

I have had few withdrawals no issue.

Then randomly they asked for skrill history? I sent them 3 months.

They then closed my account and said I had sent a payment at some point to an email connected to a player on one of their sister sites? They tried saying this was against their Ts and Cs so could steal my 600 cash deposit?

The only transfer was from months ago to my SON! who has an account at Dozen spins apparently (I don't)

Please can you help me as this is absurd and theft. There has been no cheating or anything going on and a casino cannot attempt to close your account and steal your cash deposit because you transferred a very small amount to your son (not enough to take one of their offers) months ago?

Thanks

Dear Jon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, could you please advise if there’s any relevant communication between you and the casino? If yes, please forward it to petronela.k@casino.guru. Additionally, could you please confirm that your Skrill account has never been used to deposit funds into your son’s account? Does your son has an account at All Reels Casino too, or at Dozen Spins only?

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks for opening this.

Just to say I’ve looked at the transaction history and actually can’t see a transfer to my son? Most are gambling deposits and a few to my wife’s sister and some for services?

I can provide the history and show you what I sent to all reels : Card pics, Skrill history.

Also to say I was verified with them two months ago when I opened the account. Sent ID, selfie and POA.

Only deposited with them 5 times over 3 months I think.

I’ve sent you the email.

Im disgusted by this to be honest. I signed up through your site as this casino had a reputation of 7.

I am astounded a casino would even attempt this kind of thing!

Thank you very much, Jon, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much.

Im really astounded by this whole situation and cannot believe a casino is openly attempting theft like this! To attempt to say it is against their terms for a father to at any point send their son some money on Skrill who doesn’t have an account at the same casino and had an account at a sister site 5 months earlier is just insanity.

I really hope this is resolved quick and my money is returned as I did sign up through your site.

Hello Jon.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you very much

Jozef could you also please look at the term All reels have pointed to as reason for closing my account and stealing my €600

Once again my son does not have an account at all reels. This term also does not specify sending money from Skrill to Skrill (I’m sure I’ve sent my son money from Skrill) it does not specify if it’s bank transfer? (I have definitely sent my son money from Skrill).

I was also wondering if you have ever come across another casino that attempts to have its terms extended to dictating a players Skrill or banking activity?

I’ve been so disgusted by this that I’ve posted this on other casino review/affiliate sites ( won’t list names here) have been told it’s because the site is not regulated and will just steal money? But I signed up through your link so wonder if you offer any kind of protection guarantee on deposits?

Thanks

Dear Jon,

The security service of the Allreels project has carried out a detailed check of your login.

This login did not pass the casino security check.

Casino dozenspins and allreels are partners, have the same license.

In your payment history, a skrill wallet has a transfer between you and another player's wallet: kylejwillmott@outlook.com.

According to the rules of casino Allreels 3.6:

3.6. It is prohibited to transfer funds from one account to another

That is, it is prohibited to transfer money in wallets for casino games between players.

As the player has violated the rules of Allreels casino, the game account is closed without the right to open.

According to the rules, you are forbidden to play at the site of the casino Allreels, as well as on the sites of partners specified in the license.

This is utterly unlawful and a casino cannot in any way attempt to enforce this as a valid t and c.

Firstly Kyle is my son. He does not have an account at all reels. His dozen spins account is at a sister site, he registered the account 5 months ago 3 months before I opened an all reels account. You can in no way attempt to dictate what players do with their bank and Skrill wallets in terms of sending money within a family!

Secondly your term 3.6 is poorly worded and not specific. It makes no mention of Skrill wallets, bank accounts or anything of this nature. It also does not clearly state anything about this term being applicable if players have an account at the same casino or a sister site. It is also grammatically incorrect and doesn’t actually make sense.

Thirdly in what world do you believe you can steal a players €600 deposit because he has transferred money to his son? Even if your terms were valid and specific (which they are not) where do you think you have the power to steal money?

Casino guru can you please help here. What all reels is attempting is nothing short of criminal.

I understand a casino needs to stop fraud etc but to attempt to steal money in this way and to think they can even enforce a term that is so vague and unlawful is criminal.

To recap my son has never had an account at all reels. He has a 5 month old account at dozen spins which he does not use. I am the only one who has an account at all reels. There has been no fraud or bonus abuse here at all.

I am still utterly disgusted by this.

Casino guru? Can you please look at this. It is unbelievable and deeply concerning that you would have this casino on your site....

My complaint is about to expire?

This is unbelievable!

Hello Jon.

We didn't write to you here anything because there was an investigation of your gameplay with the cooperation of the casino. We received evidence which proves that you violated casino terms and conditions:

14. Delaying any game round in any game, including free spins features and bonus features, to a later time when there are no conditions for wagering and/or performing new deposits while having free spins features and bonus features still available is prohibited. The Casino reserves the right to void all Player`s winnings.

We checked your game strategy and analyze it and decide that what you did gives you an unfair advantage and casino has the right to close your account. Your son's account as well; he was using the same strategy.

I am sorry, but your strategy clearly focused on exploiting a glitch. - You charged game features with bonus money and then later benefit from these features with real money funds which are prohibited by the casino. We consider this behaviour as unfair, and therefore we are rejecting your complaint. 

This is not at all what All reels have suggested here? Read the complaint!

The account 600 in question was used with no bonus and played on roulette.

There has been no delayed game rounds and the casino have stolen cash and stated it was because I sent me son €10 a few months ago.

The official answer from the casino was that it is because you sent the money to your son. We explained to them that this is based on our fair gambling codex, not a valid reason.

So we looked closer to your gameplay and saw what you did.

Or do you have more accounts in this casino?

If it is against the codex you must accept the complaint.

You can only have one account at a casino? What are you talking about?

If you look at my gameplay you will see the 600 cash was used on roulette and I did not lose this money so it cannot be stolen by the casino.

I have also not used bonus money on delaying game rounds. A casino cannot change the reason they are trying to steal my money and I do not believe anything they are telling you is truthful. You can seem from my complaint and dealings with them they have attempted to lie and change their position.

I would like to have a manager contact me as I am appalled this casino is on your site and am disgusted at your attempts to reject a valid complaint here.

I don't want to reveal in a public forum your game strategy. This is against our principles.

So answer me honestly:

Did you ever take a bonus in this casino?

Did you take a bonus when you make your last deposit?

In this case the casino proved, that jonw clearly breached the casino T&C's.

Therefore we are closing this complaint as "unjustified."