The player received 40 free spins and won €98. All of a sudden within 20 spins her winnings ended up being only 6€. We closed this complaint, because the player closed her casino account.
All Right Casino - Player is complaining about bonus winnings.
Amount: €90
All Right Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
All Right Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I got 40 free games on registration and won 17, - with these free spins. From the 17, - then 160, - become. Last but not least, I had about 98, - on the player account and have played to 0.40, -. Within 20 rounds, I suddenly had only 6, - in the account. 90, - just gone. Of course I turned to the customer. The lady (Olivia) told me that some bonuses have a profit limit and she can not help me. That's cheating!!!!!!! Will the 90, - back !!!!!!
Not recommended this casino
Automatic translation:
Public
Public
5 years ago
Dear Sandra,
Thank you for submitting your complaint through our website. We are sorry to hear about your negative experience. We would like to ask you which bonus you are referring to. Would you be so kind and send us a screenshot of this bonus and its rules? It is common that casinos limit winnings from bonuses they are offering, including free spins. Or maybe the casino has maximum conversion, so your winnings were limited because of it. Could it be possible, that you broke their maximum bet rule?
Best regards,
Kristina
Public
Public
5 years ago
Translation
Good Morning! After several questions in the online chat, I closed my account. I asked the lady in the chat with but please give a rule to read. This replied then I could ask the bonus rules in the online chat.
I received the 40examples for the account opening. The lady was also very unreasonable.
Automatic translation:
