The player from Greece would like to close their casino account. Player’s complaint has been resolved successfully.
888Starz Casino - Player wishes to close their casino account.
Amount: ??
888Starz Casino
Safety Index:Above averageSafety Index
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6.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
EVENING YOU LIKE .It submit a complaint ABOUT THIS EMAIL WITH CASINO .ZITISA block MY ACCOUNT AS I HAVE PROBLEM WITH gambling addiction NOT block the ACCOUNT MY RESULT lose more money.
Automatic translation:
Public
Public
3 years ago
Dear Jenny1308,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://888starz.bet/en/information/rules/:
"For customers who want to set limits on their gambling we offer a voluntary self-exclusion policy, which allows you to close your Account or to restrict your gambling activities on the Service for a period of up to 1 (one) year. Once your Account has been self-excluded, it will be closed until the expiry of the selected period. At the expiry of the self-exclusion period, you will be able to re-commence the use of any Services by contacting Customer Support.
If you want to set limits on your online activity then contact us at block@888starz.bet. We may limit the maximum amount of your stake. You can amend these amounts in any time but any change will be realized only in 24 hours after the last update.
During the self-exclusion period you must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address. In exceptional cases, a customer's account may be unblocked before the self-exclusion period expires."
I would recommend sending an email including all the relevant information to block@888starz.bet. In this way you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Good evening casino guru .🙂
After your intervention, the casino sent me an account to close. After I had lost extra money. I advise prospective gamblers to be very careful with this particular casino, as I have encountered some glitches in their games. Where when I mentioned it to them at one point, they first told me to send them a video to prove the malfunction, and then they told me that they did see that there was a problem, but without returning the lost money. Besides after many deposits I had no win over a small percentage, trying many games on their page. After I had deposited a significant amount then I only had a small return on the total. I suspect as I have played in several casinos, that with this, something is wrong. I suggest that they be checked by the competent authority for any unfair gambling on their part.
CAZINO GURU, thank you very much for your intervention.
Edited
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Public
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3 years ago
As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jenny, for your feedback and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
