888Starz Casino - Player's withdrawal has been delayed for over a month.

I placed withdrawal of 80,000 xof from my 888staz account into my wave wallet and I have not been credited for more than 1month

I was asked to message the boot on telegram and am not getting any solution at all.

The aren’t attending to customer very well about delayed withdrawal.

i have called my banks and they said I should tell 888staz to send my withdrawal but it a pity I wasn’t attended to.

Dear standard051,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888Starz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly your other withdrawals from the casino have been processed without issues?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear standard051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have replied since the day I got the mail pls check your mail at mailto:tomas@casino.guru

Thank you very much, standard051, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you Thomas

Hello standard051,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an 888Starz Casino representative to join this conversation and participate in resolving this complaint.

Dear 888Starz Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Pls how will I get my money back this people have failed to reply for days even to you… the are so mean.

Dear standard051,

My name is Kubo, and I will be taking over the resolution of your case moving forward. If there have been any new updates regarding this case since the last information provided, please let me know.

I’ve been in contact with a representative from 888Starz Casino, and they’ve already provided a response. The information has been passed on to the relevant department, and I'm now awaiting further updates from them. I’ll keep you informed as soon as I receive any new information.

Thank you for your continued patience.

Best Regards,

Kubo

Hi, everyone!

Dear standard051, thank you for bringing this issue to our attention. To assist you effectively, we investigated your case, and for now there are now issues with payments on our side - all the payments have been made.

We had some difficulties on the side of the payment agent and heavy workload recently. It's the reason for the delay.

We are sorry for this and for the long answer. Stefan and Kubo, thank you so much for your assistance.

Best regards,

888STARZ Team

Dear 888Starz Casino,

Thank you for your response. Are the difficulties with your payment agent still ongoing? Could you please provide an expected timeframe for resolving this issue and process the player’s withdrawal?

I appreciate your attention to this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear standard051,

I hope you're doing well. I wanted to follow up and ask if there have been any updates regarding your issue. Could you kindly confirm whether your withdrawal has been processed successfully?

Hi, everyone!

All the payments for standard051 have been made on our side.

Best regards,

888STARZ Team

Dear standard051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best Regards,

Kubo