HomeComplaints888Starz Casino - Player's withdrawal has been delayed for over a month.

888Starz Casino - Player's withdrawal has been delayed for over a month.

Amount: 80,000 CFA

888Starz Casino
Safety Index:Above average
Submitted: 26 Sep 2024
Case opened Current status

Waiting for player to reply

6d 19h 4m 56s

Case summary

4 hours ago

The player from Côte d'Ivoire faces a withdrawal issue, having requested 80,000 XOF from their 888staz account over a month ago without receiving the funds. Despite efforts to contact support via different channels, there has been no resolution.

Public
Public
1 month ago

I placed withdrawal of 80,000 xof from my 888staz account into my wave wallet and I have not been credited for more than 1month


I was asked to message the boot on telegram and am not getting any solution at all.


The aren’t attending to customer very well about delayed withdrawal.


i have called my banks and they said I should tell 888staz to send my withdrawal but it a pity I wasn’t attended to.

Public
Public
1 month ago

Dear standard051,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888Starz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly your other withdrawals from the casino have been processed without issues?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
1 month ago

Dear standard051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sensitive attachment
Sensitive attachment
1 month ago

I have replied since the day I got the mail pls check your mail at mailto:tomas@casino.guru

Edited
Public
Public
1 month ago

Thank you very much, standard051, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Public
Public
1 month ago

Thank you Thomas

Public
Public
1 month ago

Hello standard051,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an 888Starz Casino representative to join this conversation and participate in resolving this complaint.


Dear 888Starz Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Public
Public
1 month ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Public
Public
1 month ago

Pls how will I get my money back this people have failed to reply for days even to you… the are so mean.

Public
Public
1 month ago

Dear standard051,

My name is Kubo, and I will be taking over the resolution of your case moving forward. If there have been any new updates regarding this case since the last information provided, please let me know.


I’ve been in contact with a representative from 888Starz Casino, and they’ve already provided a response. The information has been passed on to the relevant department, and I'm now awaiting further updates from them. I’ll keep you informed as soon as I receive any new information.


Thank you for your continued patience.


Best Regards,

Kubo

Public
Public
4 weeks ago

Hi, everyone!


Dear standard051, thank you for bringing this issue to our attention. To assist you effectively, we investigated your case, and for now there are now issues with payments on our side - all the payments have been made.

We had some difficulties on the side of the payment agent and heavy workload recently. It's the reason for the delay.


We are sorry for this and for the long answer. Stefan and Kubo, thank you so much for your assistance.


Best regards,

888STARZ Team

Edited
Public
Public
3 weeks ago

Dear 888Starz Casino,

Thank you for your response. Are the difficulties with your payment agent still ongoing? Could you please provide an expected timeframe for resolving this issue and process the player’s withdrawal?


I appreciate your attention to this matter.

Public
Public
2 weeks ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Public
Public
1 week ago

Dear standard051,

I hope you're doing well. I wanted to follow up and ask if there have been any updates regarding your issue. Could you kindly confirm whether your withdrawal has been processed successfully?

Public
Public
1 week ago

Hi, everyone!


All the payments for standard051 have been made on our side.


Best regards,

888STARZ Team


Public
Public
4 hours ago

Dear standard051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

standard051 has 6d 19h 4m 56s to reply

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news