The player from Italy had deposited €40, but the amount was taken from his card without being credited to his casino account. The transaction showed as canceled. We advised him to contact his payment provider for investigation. After extending the response time, the complaint was ultimately rejected due to the player's lack of response.
888 Casino IT - Player’s deposit was not credited.
Amount: €40
888 Casino IT
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
3d 15h 46m 47s
Case summary
3 days ago
Public
Public
2 months ago
Translation
I deposited 40 euros today, the amount was taken from my card but never credited to my account. The transaction shows as canceled, but the money is GONE. The toll-free number no longer exists, and no one responds on the chat. SCAMMERS
Automatic translation:
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2 months ago
Dear goldmetal67,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
Make sure to contact the casino via the contact form https://888-external-it.custhelp.com/app/ask/p/912
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 month ago
Dear goldmetal67,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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3 days ago
We’ve reopened this complaint at the request of goldmetal67. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear goldmetal67,
Were you able to reach casino support using the casino's message board? Have you received any reply since 2 months ago regarding your deposited funds?
Has the amount not been returned to your bank account?
Please let me know.
goldmetal67 has 3d 15h 46m 47s to reply
