888 Casino IT - Player’s deposit was not credited.

I deposited 40 euros today, the amount was taken from my card but never credited to my account. The transaction shows as canceled, but the money is GONE. The toll-free number no longer exists, and no one responds on the chat. SCAMMERS

Dear goldmetal67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

Make sure to contact the casino via the contact form https://888-external-it.custhelp.com/app/ask/p/912

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear goldmetal67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of goldmetal67. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear goldmetal67,

Were you able to reach casino support using the casino's message board? Have you received any reply since 2 months ago regarding your deposited funds?

Has the amount not been returned to your bank account?

Please let me know.

Hi Everyone,

We're so sorry for the delay on our response on this one. Regarding with this kind of concern we would like to ask goldmetal67 to please contact us via Live chat by going to his Cashier tab and provide us with a screenshot or a copy of the bank statement showing this transaction so our Payments team can use it to help trace the money.

Regards,

888team

Thanks for the reply to 888 Casino representative.

Dear goldmetal67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.