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OverviewBonuses0User reviews3Safety Index explainedDiscussion22Payment methods17
Bitguruz Casino Review
This review examines Bitguruz Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Bitguruz Casino scored a High Safety Index of 8.2, which is why it could be considered a favorable option for most players in terms of fairness and safety. Read our Bitguruz Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Bitguruz Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Bitguruz Casino, we meticulously evaluated and analyzed the Terms and Conditions of Bitguruz Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
According to our approximate calculation or collected information, Bitguruz Casino is a small to average-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
Based on our findings, no important casino blacklists feature Bitguruz Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
Taking into account all factors in our review, Bitguruz Casino has scored a Safety Index of 8.2, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Terms and Conditions of Bitguruz Casino
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Bitguruz Casino during our review.
Player complaints regarding Bitguruz Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found no relevant complaints about this casino.
User feedback and reviews of Bitguruz Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
However, the User satisfaction score is only calculated once a casino has 10 or more reviews. Since we have only collected reviews from 2 players, Bitguruz Casino does not have a User satisfaction score yet. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Licenses and company information
Bitguruz Casino is owned by Guruz Group Ltd., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Bitguruz Casino is licensed by Anjouan Gaming in Comoros.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 2,000,000 per month
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The options available at Bitguruz Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Portuguese
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Bitguruz Casino, your account, withdrawals, or anything else. According to our tests and collected information, Bitguruz Casino has a good customer support.
Bitguruz Casino slots and casino games
Players can enjoy these types of casino games at Bitguruz Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 20 game providers are available. This includes Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Push Gaming, BGaming, Endorphina, Quickfire, 3 Oaks Gaming, Reflex Gaming, 4ThePlayer, Hacksaw Gaming, AvatarUX, Netgame, PGsoft (Pocket Games Soft), Reel Play, Ka Gaming.
Bitguruz Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 3 bonuses offered by Bitguruz Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Take a look at our designated Bitguruz Casino bonuses page for more details about this casino's bonus offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(17)
Payment methods (17)
Withdrawal limits
per month
€2,000,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(2)
All website languages
EnglishPortuguese
English customer support
All languages
(2)
All customer support languages
EnglishPortuguese
English live chat
All languages
(2)
All livechat languages
EnglishPortuguese
Game providers
Show all
(20)
Game providers (20)
Casino screenshots
Positives
Extensive collection of games from multiple providers
Browse all bonuses offered by Bitguruz Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(3)
User reviews of Bitguruz Casino
This is a place to share experience with Bitguruz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I would like to file a formal complaint against Bitguruz Casino regarding their withdrawal handling, which I consider misleading and unprofessional.
After winning, I submitted a withdrawal request. From that point, the process became unclear and problematic. The casino later justified the delay by referring to weekends and public holidays, but this information was not clearly communicated at the time of the withdrawal request, nor were any realistic processing timelines provided.
Bitguruz advertises cryptocurrency withdrawals as "instant." In reality, the approval process itself took far longer than expected, with no transparency or concrete answers. A personal manager was assigned, but this did not resolve the issue — the same generic explanations were repeated.
Most concerning is that the casino continues to respond with identical template messages, without addressing the actual criticism. When a casino: • promotes fast withdrawals • fails to communicate real processing times • and creates obstacles only after a player wins
it raises serious concerns about transparency and fairness. Based on my experience, this strongly resembles misleading and potentially scam-like behavior.
This complaint is submitted to document my experience and to warn other players. I am willing to provide all relevant screenshots and communication history upon request.
Kind regards, Hatun05
Gode spil
Scam
Bitguruz Casino
Dear Nuh Ali Corap,
Thank you for your feedback, and congratulations once again on your win.
We’re genuinely sorry to hear that you were dissatisfied with your experience, and we would like to clarify the situation transparently.
Please note that your withdrawal request was submitted during a weekend and followed by official public holidays. Unfortunately, due to non-working banking days, the processing time for card withdrawals was slightly longer than usual. This information was communicated to you from the very beginning and is also publicly and transparently stated on the Casino’s website, including a full list of weekends and public holidays throughout the year. You were repeatedly informed of this, screenshots were provided, and direct links were shared for your reference.
It’s also important to highlight that cryptocurrency withdrawals are processed instantly, which was clearly explained to you as an available alternative.
At no point were you left without information or support. In addition, a personal manager was assigned to you, who stayed in contact with you throughout the entire holiday period and personally monitored your withdrawal. You were kept informed of all timelines - timelines you were already aware of - and your manager also arranged prioritization of your withdrawal immediately after the holidays ended.
As a gesture of goodwill and understanding of the holiday situation, loyalty bonuses were credited to your account. Initially, you accepted this with understanding and used the bonus. However, before the process and holidays had concluded, you chose to change your decision.
We would also like to remind you that communication within the casino must remain respectful toward both players and our staff. Unfortunately, during the holiday period, our Live Chat support team encountered disrespectful language and offensive behavior, which is unacceptable.
We always strive to treat our players fairly, transparently, and with respect, and we expect the same in return.
I just had to chuckle at the review in front of me saying that everything works so well ;o) The company behind it operates about 30 casinos, but I have rarely experienced such incompetent support.
Registered yesterday, received an email today with a 200% bonus code, minimum deposit 59 USD. I checked the bonus terms and conditions for the maximum possible winnings:
"The above cash-out details and other information only relate to the basic welcome bonus. The precise bonus details, like how much extra you get, how much you need to deposit, how many times you need to deposit, the rules for playing through the bonus, and the maximum you can withdraw, are all set in the special referral link, or the promo code you use."
Unfortunately, there was no information about that in the email, okay, that can happen. The fact that it then takes 10 minutes in the chat to clarify things, and that I am first told what the turnover requirements are, and then, when I ask about the maximum cashout, the minimum deposit is mentioned, is either AI or incompetence. I then left the chat; it's a shame that they let potential customers out on something like this when such simple things can't be checked.
Each bonus has different limits, sometimes "x1", sometimes "x5", without specifying the deposit amount or bonus amount.
To add insult to injury, when I entered the bonus code, I initially received a message that it was invalid, but when I tried it again immediately, I got a message that it had been successfully activated. Then it appears in the bonus overview, and I can enter the code another 100 times; each time it says it has now been activated.
That's a shame! I could understand it with a new competitor, but here the provider is cutting corners in the wrong place.
Ich musste gerade schmunzeln aufgrund der Bewertung vor mir das alles so gut klappt ;o) Die Firma dahinter betreibt ja ca 30 Casinos aber selten habe ich so einen inkompetenten Support erlebt.
Gestern angemeldet, heute kam eine E-Mail mit 200% Bonuscode, minimum Deposit 59 USD. Ich schaute in den Bonus AGB nach dem maximal möglichen Gewinn:
"The above cash-out details and other information only relate to the basic welcome bonus. The precise bonus details, like how much extra you get, how much you need to deposit, how many times you need to deposit, the rules for playing through the bonus, and the maximum you can withdraw, are all set in the special referral link, or the promo code you use."
Leider keine Info dazu in der E-Mail, ok kann passieren. Das dann aber im Chat 10min abgeklärt wird und mir erst gesagt wird wie die Umsatzanforderungen sind und dann auf nachfrage nach max cashout der Minimum Deposit genannt wird ist entweder KI oder inkompetent. Bin dann raus aus dem Chat, schade das man sowas auf potenzielle Kunden rauslässt, wenn so einfache Dinge nicht nachgeschaut werden können.
Jeder Bonus hat andere Limite, mal "x1", mal "x5" ohne Angabe von Einzahlungsbetrag oder Bonusbetrag.
Passend zu allem kam bei Eingabe des Bonuscodes erst eine Meldung er sei ungültig und als ich ihn direkt nochma probierte kam die Meldung er sei erfolgreich aktiviert wurden. Dann taucht er aber in der Bonusübersicht auf und ich kann den Code noch 100x eingeben, jedesmal sagt es er wurde nun aktiviert.
Schade! Bei einem neuen Wettbewerber hätte ich ja Verständnis, aber hier spart der Anbieter an der falschen Stelle.
Bitguruz Casino
Dear Valued Client,
Thank you for your message. We would like to sincerely apologize for the misunderstanding that occurred due to an exceptionally high volume of requests on that day.
At the same time, our Quality Control Department immediately noticed that you were dissatisfied with the interaction. Within 7 minutes, an email was sent to you with our apologies and an offer to personally address all questions that may have remained unanswered in the Live Chat. Unfortunately, we did not receive a response from you at that time, nor have we heard back since.
Please be assured that we closely monitor the quality of our customer service and always strive to resolve any issues as quickly and effectively as possible. We remain fully open to communication and would be very grateful if you chose to contact us.
You can reach us at any time via email at [email protected] We would genuinely welcome the opportunity to clarify the situation, address your concerns, and make every effort to improve both the service provided and your overall impression.
Your feedback is extremely important to us, and we sincerely aim to ensure that your experience with us is positive in every respect.
Great service and very fast support. Everything worked smoothly - highly recommended! The team is always helpful and quick to respond.
super friendly
helpful
Bitguruz Casino
Dear Valued Client,
We sincerely thank you for your review. Your opinion is very important to us, and we truly appreciate you choosing BitGuruz Online Casino!
Safety Index explained
Safety Index of Bitguruz Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Bitguruz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.2/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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