Starz Spins Casino - Player claims that payment has been delayed.

I request cashout and they normally process them fast - around 5-`10mins. but this time they send me email witch says: cashout approved, but i dont get the money in my wallet, and i go to website and see is pending, they told me it will be resolved quick because is crypto and transactions are fast, but they also said is payment provider issue and they will contact them, and priority my withdrawal.

3 days already im asking them why is so slow, why still money are not send, and they always told me: soon, soon, always same message, and today Aug - 9 i ask them again, because no logic to be that slow, and they told me: WE DONT KNOW wen your money will be send.

What is this? If they dont know who knows, and they start ignoring my chat, the CS agent is always different name, but always got the same response...

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Dear Slots_Winner,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center