The player from Brazil complains about an uncertain issue related to a bonus. We rejected the complaint because the player didn't respond to our messages and questions.
I made a deposit at 7games, which entitles me to another 100 in bonuses, but what you do is buy 200 in bonuses, because it's not like blaze, which uses your real money first and then the bonus, because there you use it money but the gain is also money, use the bonus and the gain is also the bonus, there you use the money to bet, and the gain is converted into a bonus, that is, the biggest foolish thing a man can do, because even winning you can not withdraw your money, I made up to 1800, but nothing, and there is no information that this happens until you have already made the deposit, total disappointment, do not go through this.
Dear robersongunit,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Do I understand correctly that you are experiencing difficulties withdrawing your bonus winnings?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela