7BitCasino - Player's asking for a deposit refund.

allowed to deposit and play from a restricted country. Reached out to support team via chat and they looked into my account, as confirmed it was okay for me to deposit. I have screenshots documenting this.

if I would’ve won a considerable amount, would they approve it? No.

im requesting a refund of all my deposits, as I was mislead/ casino is breaking their own rules

Dear dearmonikam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

We also share our standpoint regarding such situations in our Fair Gambling Codex.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Best regards,

Kristina

I attempted to cashout, but it was never accepted.. it was was at that time I became concerned. So I reached out to their live support to confirm that my jurisdiction is down, no duplicate account. They confirmed that I was okay, and that I can continue to deposit and play.

I requested a cashout that was not honored. So I asked the multiple times in chat a, and let them kknow that I don’t want to continue to deposit if there would be an issue. Again they said no problem. Then a vip manager reach out after that chat apologizing for an my inconvenience and offered custom bonuses.

aftter I reached out via email yesterday and they’ve now closed my account due to my location, so they do have the ability to block up addresses, but they did not. Instead, allowing me to continue to deposit

Simply put, they knew I was from a restricted country. They did not accept my cashout request, lead me to believe there’s no problem in m with my account. They have the functionality to block ip addresses but they did not. They broke their own rules by alllowing me to continue to deposit an play play without the option of ever being able to cashout

i would deposit again and request a cashout to prove a point that they wouldn’t accept it if I could but they’ve blocked my account now since I asked for refund. At the very least, they should refund deposits

Also, my account had been closed yet I’m I’m still received an email that bonus cash has been added to my account:

again, this casino knows I’m from a restricted country, yet continue to try and incentive me to keep playing, no regards if I can can cash out or not.

Thank you for your reply, dearmonikam. Could you please indicate if there was an active balance when the casino blocked your account?

Yes, I believe a small amount

Could you please be more specific?

Dear Casino Guru team,

We assure you that we've checked all the information presented above thoroughly and are glad to inform that we've contacted dearmonikam via email to solve this issue in the player's favor.

All the details have been discussed with her.

Hopefully, she will confirm this fact, and the complaint will be considered as resolved.

Kindest Regards,

7BitCasino Team

Hello everyone,

Thank you very much 7BitCasino Team for taking your time to help us with this complaint.

Dear dearmonikam,

Could you please update us on the situation? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.